Contact Center Agent I

VNS Health; New York (NY); Remote; Full time

Job summary

Join a leading health care organization as a Contact Center Agent I. This fully remote role involves providing efficient consumer service through various technologies, ensuring a positive experience characterized by empathy and integrity. With opportunities for professional growth and a supportive environment, you'll help resolve consumer inquiries and foster effective relationships. Ideal candidates will have strong communication skills and a commitment to customer service.

Benefits

Referral bonus opportunities

Personal and financial wellness programs

Opportunities for professional growth and career advancement

Qualifications

• Minimum of one year of customer service experience, preferably in a healthcare setting.
• Bilingual skills may be required as determined by operational needs.

Responsibilities

• Support a designated line of business, developing proficiency in a specific area.
• Receive and address consumer inquiries, resolving non-clinical issues and complaints.

Skills

Communication

Customer Service

Empathy

Education

High School Diploma

Bachelor's Degree in Communications

Tools

Microsoft Office

Job description

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Overview

This fully remote contact center agent position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience characterized by empathy, integrity, and agility.

What We Provide

• Referral bonus opportunities
• Personal and financial wellness programs
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Support a designated line of business, developing proficiency in a specific area within VNS Health.
• Receive and address consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
• Demonstrate empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
• Establish customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
• Operate within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

Qualifications

Education

• High School Diploma or equivalent required
• Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred

Work Experience

• Minimum of one year of customer service experience, preferably in a healthcare setting, required
• Excellent oral/verbal communication and customer service skills required
• PC skills including Microsoft Office
• Bilingual skills may be required as determined by operational needs

Pay Range

USD $17.49 - USD $21.80 /Hr.

About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. With over 130 years of innovation in healthcare, we are committed to helping people live, age, and heal where they feel most comfortable—in their own homes, connected to their family and community. More than 10,000 team members deliver compassionate care, expertise, and 24/7 solutions to over 43,000 neighbors daily. Powered by unmatched data analytics, we offer a full range of services and health plans designed to simplify healthcare and meet diverse community needs in New York and beyond.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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