Enable job alerts via email!
Contact Center Agent
Goldenwest Credit Union
Ogden (UT)
On-site
USD 10,000 - 60,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
Join a premier non-profit financial cooperative dedicated to exceptional member service in Utah and Idaho. As a Contact Center Agent, you will play a vital role in resolving member inquiries and fostering long-term relationships. This full-time position offers a competitive hourly wage, bonuses, and a variety of outstanding benefits, including comprehensive medical and dental insurance, generous paid time-off, and retirement matching. If you are energetic, friendly, and committed to making a positive impact, this is your chance to be part of an extraordinary team that values growth and professionalism.
Benefits
Qualifications
- High school diploma required; retail or consumer lending experience preferred.
- Strong critical thinking and problem-solving skills are essential.
Responsibilities
- Resolve inbound member calls regarding loans, payments, and accounts.
- Assist members with transactions and financial needs.
Skills
Education
Job description
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:
- Medical insurance (we pay 100% of your deductible!)
- Dental insurance (we pay 100% of your premium!)
- Paid time-off (we pay you to take 34 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
- And many, many more…
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!
- Strong ability to think critically and solve problems.
- Timely and meticulous attention to verbal and written communication.
- Devotion to earning and maintaining member trust.
- Attentiveness to professionalism in appearance and action.
Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
- Monday through Friday 8:00 AM – 8:00 PM, rotating Saturdays 8:45 AM – 4:00 PM
- Full-time, 40 hours per week
- $15.00 per hour, based on experience and performance + Bonus + Incentive
- Cultivate and effectively manage long-term, trusting relationships.
- Assist members over the phone with their account needs.
- Process transactions.
- Pair corresponding credit union products and services with members’ financial needs.
- Comply with all regulations as required by law.
- Actively participate in continuing education related to credit union career development.
- High school diploma required
- Prior retail or consumer lending experience is preferred.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
