Consumer Support Tech 3 (Medicaid Waiver Unit)

Default Brand; San Bernardino (CA); On-site; USD 58,080,000 - 81,723,000; Full time

Job summary

Inland Regional Center seeks a Consumer Support Tech 3 to perform Medicaid Waiver clerical duties, file review, data entry, and renewal processing. You will handle I-Deeming cases, referrals, and monthly certifications, ensuring accuracy and regulatory compliance.

The role supports a hybrid work environment, requiring in-office and remote tasks, with emphasis on documentation, communications, and collaboration with Medi-Cal offices. Prior office experience is preferred.

Qualifications

• High school diploma or equivalent.
• One year of office clerical work.
• Ability to make accurate comparisons.
• Ability to spell and punctuate correctly.
• Ability to make simple arithmetical computations.
• Ability to follow oral and written directions.
• Ability to work cooperatively and effectively with others.

Responsibilities

• Daily comply with the administrative requirements of the agency and provide administrative support for the agency’s Medicaid Waiver Program. Complete necessary paperwork, case file reviews, reports, etc. on a timely basis.
• Responsible for preparing, tracking, and processing out all Institutional (“I”) Deeming cases for Senior Consumer Services Coordinators (CSCs)/Qualified Intellectual Disabilities Professionals (QIDPs). Complete and email all “I” referrals to the County Program Specialist for both Riverside and San Bernardino Counties for the “I” cases.
• Identify potential Medicaid Waiver cases. Create working files of potential consumers for the QIDPS to review and certify.
• Monthly reconciliation of Basic category and “I” cases as applicable to case status (i.e., initial certification or recertification).
• Provides Secretary V list of completed monthly certifications and recertification for input/transmission into Uniform Fiscal System (UFS) for Department of Developmental Services’ (DDS) records.
• Verify and complete all monthly Medi-Cal County renewal via e-mails for both Riverside and San Bernardino County Medi-Cal offices.Update the UFS system to reflect issues with renewal of consumer’s Medi-Cal eligibility.
• Follow up with CSCs completing various processes to stay in compliance with the requirements of the Medicaid Waiver program. Provide Senior CSCs/QIDPs updates on all inquiries from Medi-Cal offices as applicable.

Skills

Office clerical work

Verbal communication

Written communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Consumer Support Tech 3 (Medicaid Waiver Unit)

Job Category: Social Services

Requisition Number: CONSU002533

• Posted : September 22, 2026
• Full-Time

Locations

Showing 1 location

Headquarters
San Bernardino, CA 92408, USA

Description

SUMMARY

Under general supervision of the Program Manager, Medicaid Waiver - perform office clerical work in the Medicaid Waiver Program that includes filing documents, checking files for the purpose of case reviews, and general review of case records for Medicaid Waiver documents.

HOURLY RANGE

• $20.2692 - $28.5207 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily comply with the administrative requirements of the agency and provide administrative support for the agency’s Medicaid Waiver Program. Complete necessary paperwork, case file reviews, reports, etc. on a timely basis.
• Responsible for preparing, tracking, and processing out all Institutional (“I”) Deeming cases for Senior Consumer Services Coordinators (CSCs)/Qualified Intellectual Disabilities Professionals (QIDPs). Complete and email all “I” referrals to the County Program Specialist for both Riverside and San Bernardino Counties for the “I” cases.
• Identify potential Medicaid Waiver cases. Create working files of potential consumers for the QIDPS to review and certify.
• Monthly reconciliation of Basic category and “I” cases as applicable to case status (i.e., initial certification or recertification).
• Provides Secretary V list of completed monthly certifications and recertification for input/transmission into Uniform Fiscal System (UFS) for Department of Developmental Services’ (DDS) records.
• Verify and complete all monthly Medi-Cal County renewal via e-mails for both Riverside and San Bernardino County Medi-Cal offices.Update the UFS system to reflect issues with renewal of consumer’s Medi-Cal eligibility.
• Follow up with CSCs completing various processes to stay in compliance with the requirements of the Medicaid Waiver program. Provide Senior CSCs/QIDPs updates on all inquiries from Medi-Cal offices as applicable.
• Printand file completed ICRC 90 forms that are sent by CSCs to terminate consumers if they have moved, were placed in a Skilled Nursing Facility or Intermediate Care Facility home, transferred to another Regional Center, were inactivate or died. Assure that any closed case is terminated from the Medicaid Waiver program.
• Work efficientlywith the Medicaid Waiver Quality Assurance (QA) technician on a flow basis by prepping “I” cases to replace all miscellaneous terminations. Update the Medicaid Waiver QA technician on the total number of “I” cases and miscellaneous case terminations to maintain the base numbers allocated to Inland Regional Center by DDS.
• Mail out, track, and maintain appropriate storage of Notice of Action (NOA) letters sent to Medicaid Waiver consumers and/or families.
• Successfully complete all assignments arising out of the Agency’s Performance Contract.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Use office equipment appropriately and report the need for any repairs. Keep work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS

• High school diploma or equivalent.
• One year of office clerical work, general knowledge office practices and procedures.
• Ability to make accurate comparisons.
• Ability to spell and punctuate correctly.
• Ability to make simple arithmetical computations.
• Ability to follow oral and written directions.
• Ability to work cooperatively and effectively with others.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Opportunity Employer
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