Consumer Services, Tstat Representative

C01 Carrier Corporation; Village of East Syracuse (NY); Hybrid; USD 36,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off and holidays

Disability coverage

Job summary

Carrier Global Corporation seeks a motivated Customer Care/Support Associate to assist homeowners and contractors via phone and written communications. The role emphasizes fast-paced, metric-driven handling of inquiries, troubleshooting Wi-Fi devices, and guiding users through apps and online systems.

Hybrid in-office and remote work is offered with evening and weekend shifts. Ideal candidates have 2+ years in call-center environments, strong communication, and familiarity with CRM tools and

Qualifications

• 2+ years of experience in a call center or troubleshooting.
• Strong written and verbal communication skills.
• Ability to handle 75-90 calls per day while maintaining a positive attitude.

Responsibilities

• Provide exceptional customer support to homeowners.
• Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
• Provide customer support related to Wi‑Fi thermostats and other remote access devices.
• Assist customers with troubleshooting Wi‑Fi connectivity on website or phone applications.
• Assist customers with mobile app navigations, login/password issues, registering accounts, managing devices.

Skills

CRM

Salesforce

Phone tools

MS Office

Written communication

Education

High School Degree/GED

Tools

Customer Relationship Management (CRM) software

Phone systems

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

About this role

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. Following training, you’ll work on a hybrid schedule consisting of 3 days in-office and 2 days remote per week.

Key Responsibilities

• Provide exceptional customer support to homeowners.
• Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
• Provide customer support related to Wi‑Fi thermostats and other related remote access devices.
• Assist customers with troubleshooting Wi‑Fi connectivity on website or phone applications.
• Assist customers with mobile app navigations, login/password issues, registering accounts, managing their devices, etc.
• Communicate customer facing issues to management and identify areas of opportunity.
• Collaborate with internal departments to resolve customer opportunities.
• Actively participate in departmental Carrier Excellence initiatives as well as agent certifications.

Required Qualifications

High School Degree/GED.

2+ years of experience in a call center or troubleshooting.

Preferred Qualifications

• Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred).
• Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer.
• Working knowledge of Salesforce is desired.
• A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Proficient in MS Office (specifically Word and Excel).
• Strong analytical skills, accuracy and attention to detail.
• Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time.
• Creative problem solving skills.
• Self-starter and well organized, able to multi-task and prioritize work.
• Adaptability and flexibility to seasonality and changing business demands is critical.
• Scheduled shift assignments will include evening and weekend hours.
• Spanish or French language skills are a plus.

Pay Range

The annual salary for this position is between $35,500.00 - $71,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
• To learn more about our benefits offering, please click here

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 6 October 2026

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