Consumer Services Manager - Job# 683

North LA County Regional Center; Los Angeles (CA); Hybrid; USD 111,000 - 150,000; Full time

Job summary

North LA County Regional Center seeks a Consumer Services Manager for the School Age Department. This role involves overseeing operations, ensuring regulatory compliance, and leading a team that provides services to individuals with developmental disabilities. The job offers a competitive salary, excellent benefits, and opportunities for professional growth.

Benefits

Health Insurance

Dental Insurance

Pre-Tax Flexible Spending Accounts

Retirement Plan with CalPERS

Paid Time Off and Holidays

Qualifications

• Minimum of 5 years’ experience with individuals who have developmental/intellectual disabilities.
• At least three years in a supervisory role managing multiple positions.
• Intermediate computer skills and database experience preferred.

Responsibilities

• Oversight of the School Age Department and support for the Consumer Services Director.
• Participation in the management team and development of tracking systems.
• Supervision of staff, ensuring compliance and quality of service delivery.

Skills

Organizational skills

Communication

Time Management

Negotiation

Conflict Management

Education

Master’s Degree in Human Services

Job description

CONSUMER SERVICES MANAGER – SCHOOL AGE

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision:

Receives supervision from the Consumer Services Director.

Department -Consumer Services - San Fernando Valley - School Age

The Position and Job Summary

General oversight of the School Age Department in the San Fernando Valley. Provides back-up support to and acts in the absence of the Consumer Services Director. Responsible for ensuring regulatory and contractual obligations are met for School Age consumer services. Ensures the development and maintenance of community relations and fosters partnerships, inclusive of active participation on workgroups, committees, and taskforces.

1. Provides leadership in accordance with the Center's mission and core values.

2. Assigns, reviews, and approves work of staff members.

3. Assist in hiring, training, directing and evaluating the operations of the School Age Department at the direction of the Consumer Services Director.

4. Participates in the Center's management team, may serve as staff support for Board committees.

5. Develops and oversees detailed and technologically advanced tracking systems for consumer activity as well as coordination of state audits, community outreach, and inter-agency collaboration.

6. Provides general supervision and consultation to Consumer Services-School Age Supervisors and department specialists.

7. Purchase of Service review and approval.

8. Monitors case management compliance with applicable Performance Standards and California Bargaining Agreement.

9. Provides/delegates consultation to case management staff regarding complex service needs/issues.

10. Performs other duties as needed or assigned.

Employment Standards

• Master’s Degree in Human Services related field with a minimum of 5 years’ experience working with individuals who have developmental/intellectual disabilities, preferably within the regional center system.
• Proven record of excellent organizational, communication and time management abilities.
• A minimum of three (3) years of experience at a supervisor level position and managing multiple position types.
• Intermediate computer skills, database experience preferred.
• A valid CDL and transportation, or acceptable substitute required for this position.

Skills and Abilities:

• Prior Regional Center (or related agency) experience preferred
• Prior experience with School Age consumers preferred
• Ability to provide staff development and leadership
• Ability to analyze complex material and provide clear oral and/or written communication to staff and senior management
• Ability to work effectively and collaboratively with diverse groups
• Ability to act timely and accurately in a fast-paced environment
• Ability to develop and foster teamwork
• Ability to work effectively and collaboratively with diverse groups
• Possesses strong negotiation and conflict management skills
• Experience with development and maintenance of complex database preparation and data analytics

Competencies:

Developmental disabilities; Regional Center (or related company) practices; computer usage; management and supervisory principles and practices.

A valid California Driver’s License and transportation, or acceptable substitute, required for this position.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

This position is exempt. Salary Range: $111,093.27 - $149,975.91 Annually.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.