Consumer Services Manager

Hkd Global Ltd; Washington (MO); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Paid vacation

Paid Holidays

Job summary

Hkd Global Ltd is seeking a dedicated Consumer Service Supervisor to lead our call center operations. The role involves training staff, handling consumer inquiries, and maintaining inventory and reporting systems.

Ideal candidates should have strong customer service skills, knowledge of QuickBooks and Microsoft Office, and the ability to perform heavy lifting. This position offers competitive salary based on experience and includes benefits like health, dental, and paid time off.

Qualifications

• Excellent customer service skills required.
• Knowledge of warehousing and inventory control.
• Good work ethic and dependability essential.

Responsibilities

• Lead call center operations serving consumers via phone or email.
• Train and oversee temporary representatives.
• Identify potential product issues.
• Maintain detailed Consumer Log for reports.
• Utilize computer systems for consumer orders and payment processing.

Skills

Knowledge of QuickBooks

Microsoft Office (primarily Excel)

General computer skills

Organizational skills

Customer Service Skills

Ability for heavy lifting (50lbs)

Job description

Key Skills

• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

Professional Skills

• Excellent Customer Service Skills (strong communication skills)
• Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
• Knowledge of warehousing and inventory control (good organizational skills)
• Some heavy lifting (50lbs)

Personal Qualities

• Good work ethic
• Conscientious- has company’s interest first
• Dependable
• Flexible in duties and responsibilities
• Courteous and works well with team

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Life insurance
• Paid vacation
• Paid Holidays

Responsibilities

Consumer Service Supervisor

• Call Center lead person serving consumers via phone or email.
• Primary in training and overseeing temporary representatives.
• Identify potential product issues.
• Reviews reports generated from part sales.
• Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.

Inventory Control

• Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
• Maintain Master Files of model specifications and notes for Customer Service use.
• Assist with Owner’s Manual production and review/prep for new items

Warehouse

• Pick, pack and process consumer and sales shipments.
• Receiving of parts and supplies.
• Coordinate annual Physical Inventory.
• Review and reorganize warehouse locations as prep for incoming parts.

Administrative Duties as needed

• As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.

Salary

Competitive salary based on candidate’s experience