Consumer Service Specialist

State of Utah; Taylorsville (UT); Hybrid; USD 29,000 - 34,000; Part time

Job summary

Utah Insurance Department in Taylorsville is seeking a part-time Consumer Service Insurance Specialist in the Health & Life Division to assist consumers, review independent reviews, and handle insurance complaints with an emphasis on compliance and protections.

The role requires 3+ years in health insurance, strong writing and communication skills, and the ability to work both independently and with a team in a hybrid setting. Fluency in Spanish is a plus.

Qualifications

• 3+ years in health insurance industry.
• Experience in claims administration.
• Experience in consumer services.
• Experience in conflict resolution.
• Experience in consumer advocacy.
• Knowledge of health insurance laws.
• Strong writing and computer skills.
• Ability to work independently and in a team.
• Ability to read and explain federal/state laws.

Responsibilities

• Be professional and provide exceptional customer service at all times.
• Advocate for health insurance consumers to ensure insurance benefits are compliant and provide required consumer protections.
• Review and analyze independent reviews to ensure compliance with federal and state laws.
• Effectively communicate with insurers regarding complaint findings.

Skills

Health insurance

Claims administration

Consumer services

Conflict resolution

Consumer advocacy

Health insurance laws

Writing skills

Independent work

Team collaboration

Job description

About The Role

Do you have experience in the health insurance industry such as advocating for consumers, claims administration, consumer services, or compliance? Do you have knowledge of insurance laws and regulations? Are you able to communicate effectively in written and verbal form? Are you bilingual and do you speak Spanish? If you answered yes to these questions join our team as a Consumer Service Insurance Specialist in our Health & Life Division at the Utah Insurance Department!
The Consumer Service Insurance Specialist will primarily be tasked with answering questions from consumers, and reviewing independent review request and insurance complaints. This is a great opportunity for individuals who are detail oriented and have a comprehensive knowledge of health insurance. Most of the independent review request and consumer complaint review work is done independently with ample opportunities for collaboration with a larger team to discuss issues or policy questions as they arise. Organizational skills as well as the ability to clearly communicate compliance issues with companies are integral to the position.
Note: This is a temporary (TL) position with potential to become permanent (not guaranteed).

Job Details

FT / PT Status – Part-Time

Benefits Eligibility – This position is not eligible for benefits.

Salary – $20.87 - $25.00 Hourly Wage

Remote Work / In-Office – Hybrid

Application Deadline – October 17, 2026

Background Check Required – Yes

Drug Test Required – No

Schedule Code – TL - Time limited

This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.

Key Responsibilities

As a Consumer Service Insurance Specialist, You Will

• Be professional and provide exceptional customer service at all times
• Advocate for health insurance consumers to ensure insurance benefits are compliant and provide required consumer protections.
• Review and analyze independent reviews to ensure compliance with federal and state laws.
• Effectively communicate with insurers regarding complaint findings.

Minimum Qualifications

• 3 or more years of experience in the health insurance industry including experience in:
• Claims administration
• Consumer services
• Conflict resolution or
• Consumer advocacy
• Experience in insurance products, consumer services, and conflict resolution.
• Knowledge of health insurance laws.
• Strong, well-rounded computer and writing skills.
• Ability to work both independently and within a team environment.
• Ability to read, understand, apply, and explain federal and state laws.

Preferred Qualifications

• Experience in health insurance products, claims administration, consumer services, and conflict resolution.
• Individuals with experience in advocating for consumers are preferred.
• Knowledge of health insurance laws.
• Strong, well-rounded computer and writing skills.
• Ability to work both independently and within a team environment.
• Ability to read, understand, apply, and explain federal and state laws.

Location

Taylorsville State Office Building
4315 S 2700 W
Taylorsville, Utah, 84129
United States

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah,.

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The Utah Insurance Department's mission is to foster a healthy insurance market by promoting fair and reasonable
practices that ensure available, affordable and reliable insurance products and services. To learn more about the Insurance
Department,.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].