Consumer Service Operations Representative

Humana; New Albany (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

New-hire bonus

Job summary

Humana in Louisville, KY, seeks a Consumer Service Operations Representative to connect members with state and federal programs that support health and well-being. This full-time, in-office role focuses on eligibility assessment, data entry across multiple systems, and helping members access benefits such as food assistance or medication savings.

You will join a compassionate team, receive onboarding training, and have opportunities for career growth while delivering service excellence.

Qualifications

• Must reside within 50 miles of Louisville Waterside Building: 101 E. Main Street, Louisville, KY.
• 2+ years of customer service experience.
• Proficient in data entry and navigating multiple systems.

Responsibilities

• Engage with members over the phone to assess eligibility for programs like Medicare Savings.
• Input personal and financial information into multiple systems accurately.
• Identify additional resources to support members’ needs, such as food assistance or medication cost savings.
• Educate and empower members to use benefits to improve their lives.
• Collaborate with a team to uphold compassion, service, and excellence.

Skills

Customer service

Data entry

Multi-system navigation

Bilingual English/Spanish

Education

Associate's or Bachelor's degree

Job description

Become a part of our caring community

In Office | Full-Time | Monday–Friday, 10:40 AM – 7:10 PM

$1,500 bonus for new hires, paid in three installments.

Are you looking to build a meaningful career, not just find another job? We're seeking motivated, purpose-driven professionals who are passionate about helping others. As a Consumer Service Operations Representative, you'll play a vital role in connecting our members with state and federal programs that support their health and well-being.

This is more than a call center role—it's a chance to grow your career while making an impact.

What You’ll Do

• You will work in a call center environment, engaging with members over the phone to assess eligibility for programs like the Medicare Savings Program.
• Collect and input personal and financial information into multiple systems with accuracy and efficiency.
• Identify additional resources to support members' needs, such as food assistance or medication cost savings.
• Educate and empower members to take advantage of benefits that improve their quality of life.
• Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.

Required

• Must reside 50 miles from Louisville Waterside Building: 101 E. Main Street, Louisville, KY 40202
• 2+ years of customer service experience
• Proficient in technology to include data entry, learning and navigating multiple systems and learning new applications

Preferred

• Experience in healthcare or social services
• Previous inbound/outbound call center experience
• Bilingual English/Spanish
• Associate's or Bachelor's degree

Schedule & Work Environment

• Hours: Monday–Friday, 10:40 AM – 7:10 PM (with scheduled lunch and breaks).
• On‑site Training: Monday–Friday, 9:00 AM – 5:30 PM for 10 weeks.
• Location: In‑office at 101 E. Main Street, Louisville, KY 40202.
• Remote work may be available based on performance, attendance, and demonstrated independence.
• NO PTO is allowed for the first 90 days of employment

Additional Information

• $1,500 bonus for new hires paid in three installments:

$250 paid after the new hire remains employed for 90 days from hire date.

$500 paid after the new hire remains employed for 6 months from hire date.

$750 paid after the new hire remains employed for 12 months from hire date.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.