Consumer Service Operations Representative

Jobtailor; Louisville (KY); On-site; USD 22,000 - 28,000; Full time

Job summary

Jobtailor is seeking a compassionate call center professional in Louisville, KY to engage with members by phone, assess eligibility for Medicare-related programs, and input data into multiple systems. You will identify resources such as food assistance and medication savings, while empowering members to maximize benefits.

Ideal candidates have 2+ years in customer service, strong data-entry skills, and the ability to learn new apps and navigate various software.

Qualifications

• 2+ years of customer service experience.
• Proficient in technology, including data entry.
• Ability to learn and navigate multiple systems.
• Ability to learn new applications.
• Associate’s or Bachelor’s degree preferred, not required.
• Resume must be attached in PDF or Word format.

Responsibilities

• Engage with members over the phone in a call center environment.
• Assess eligibility for programs such as the Medicare Savings Program.
• Collect and accurately input personal and financial information into multiple systems.
• Identify additional resources, including food assistance and medication cost savings.
• Educate and empower members to use benefits that improve their quality of life.
• Collaborate with the team to contribute to a culture of compassion, service, and excellence.

Skills

Customer service

Communication

Empathy

Teamwork

Problem solving

Education

Associate/Bachelor's degree

Tools

Data entry

Systems navigation

App learning

Tech proficiency

Job description

• Engage with members over the phone in a call center environment
• Assess eligibility for programs such as the Medicare Savings Program
• Collect and accurately input personal and financial information into multiple systems
• Identify additional resources, including food assistance and medication cost savings
• Educate and empower members to use benefits that improve their quality of life
• Collaborate with the team to contribute to a culture of compassion, service, and excellence

Requirements

• Must reside within 50 miles of the Louisville Waterside Building at 101 E. Main Street, Louisville, KY 40202
• 2+ years of customer service experience
• Proficient in technology, including data entry
• Ability to learn and navigate multiple systems
• Ability to learn new applications
• Associate’s or Bachelor’s degree is preferred, not required
• Resume must be attached in PDF or Word format

Core Competencies

Demonstrates strong customer service skills and the ability to assess program eligibility while effectively navigating multiple systems. Proficient in data entry and committed to fostering a compassionate and service-oriented environment.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Proficiency
• Program Eligibility Assessment
• Technology Navigation Skills
• Collaboration

Hard Skills

• Data Entry
• Program Eligibility Assessment
• Technology Proficiency
• Application Learning
• System Navigation

Soft Skills

• Compassion
• Service Orientation
• Empowerment
• Collaboration

Industry Keywords

• Medicare Savings Program
• Food Assistance
• Medication Cost Savings
• Call Center Environment