Consumer Service Coordinator - Job #1002

North LA County Regional Center; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Consumer Services Coordinator to support individuals with intellectual and developmental disabilities. In this community-based role, you will develop and monitor personalized program plans, advocate for clients, and coordinate essential services. This position offers a chance to make a meaningful impact while working in a collaborative environment. With opportunities for professional growth and a commitment to diversity and inclusion, this role is perfect for those looking to advance their careers in human services. Join a team that values empathy and respect as you help individuals achieve their goals.

Benefits

Health Insurance

Dental Insurance

Flexible Spending Account

Life Insurance

Vision Plan

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Holidays

Professional Development Opportunities

Qualifications

• Bachelor’s degree required; Master’s may substitute for experience.
• 2 years of related experience preferred.

Responsibilities

• Develop and monitor program plans for individuals served.
• Coordinate services and advocate for individuals and families.
• Document and complete reports per regulations.

Skills

Understanding of family systems

Person-centered planning

Knowledge of intellectual and developmental disabilities

Organizational skills

Verbal communication skills

Written communication skills

MS Word proficiency

MS Outlook proficiency

Education

Bachelor’s degree in psychology, social work, sociology, or related field

Master’s degree in a related subject

Job description

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department - Consumer Services - San Fernando Valley - School Age 2

Supervision - Receives supervision from Consumer Services Supervisors/Managers.

The Position and Job Summary

1. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
2. Identify and coordinate services for individuals and their families.
3. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
4. Serve as an advocate for individuals served by community agencies.
5. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
6. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
7. Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Employment Standards

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Participate in the Tuition Reimbursement program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option (at manager's discretion).

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.33 - $37.18 per hour.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.