CONSUMER SERVICE ANALYST - 42001696 1 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

State of Florida; Tallahassee (FL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Retirement plan

FSAs

Tuition waivers

Job summary

The Florida Department of Agriculture and Consumer Services seeks a Consumer Service Analyst to handle inquiries, licensing, and consumer information within the Division of Consumer Services. This internal agency opportunity is limited to current employees of the agency. Salary ranges from $41,000.18 to $44,000.32 per year.

A high school diploma or equivalent is required. Benefits include leave, health, retirement, and tuition waivers. Posting closes 11/01/2026.

Qualifications

• A high school diploma or its equivalent.

Responsibilities

• Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.
• Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Education

High school diploma or equivalent

Job description

Requisition No: 886140

Agency: Agriculture and Consumer Services

Working Title: CONSUMER SERVICE ANALYST - 42001696 1 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Pay Plan: Career Service

Position Number: 42001696

Salary: $41,000.18 - $44,000.32

Posting Closing Date: 11/01/2026

Total Compensation Estimator Tool

CONSUMER SERVICE ANALYST

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES

BUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

• INTERNAL AGENCY OPPORTUNITY-- ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***

Contact

Alfonso Wilkerson, [phone]

Minimum Requirements

A high school diploma or its equivalent.

• ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values

and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.

Notes

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

This position will be assigned one of the following shifts based on availability: 7:45-4:45, 8:00-5:00, 8:15-5:15, 8:30-5:15.

Job Duties

Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:

• Conducting Research and Evidence related to enforcement and consumer complaint cases;
• Issuing Less Complex License/Permits;
• Scheduling Inspections;
• Scanning;
• Answering telephone calls/Responding to live chats;
• Draft and process correspondence;
• Maintain records of revenue received;

This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.

Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

Benefits

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com .

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

Special Notes

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.