Consumer Relations Representative

Monster Energy; Corona (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Monster Energy is seeking a Consumer Relations Representative in the United States. You will handle calls and emails from customers, provide accurate information, and help resolve questions about product lines.

The role involves collaborating with internal teams to review, process, and analyze inquiries, and to generate reports in the consumer relations database. Strong data entry and Excel skills are essential.

Qualifications

• Minimum 1 year of experience in consumer relations, customer service, or call center.
• Excellent data entry skills and proficiency with Microsoft Excel.

Responsibilities

• Answer calls, emails, and written inquiries from consumers regarding Monster Energy products.
• Create and maintain reports in the consumer relations database; process inquiries and analyze data.
• Initiate internal investigations and coordinate with other departments to complete records.
• Maintain relationships with internal departments to identify solutions.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Excel

Education

Bachelor's Degree in business, communications, or related areas

Tools

Microsoft Office Excel

Job description

About Monster Energy

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

About Monster Energy

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day In The Life

Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head‑on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!

The Impact You'll Make

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and elevate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

Who You Are

• Prefer a Bachelor's Degree in the field of business, communications, or related areas
• Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center
• Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range

$17 - $23 USD

For United States Applicants

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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