Consumer Protection Investigator - Lead Worker

State of Wisconsin; Madison (WI); On-site; Full time

Job summary

The State of Wisconsin is seeking a Consumer Protection Investigator - Lead Worker to lead complaint resolution efforts and educate the public on consumer protection. This role involves overseeing investigations, mediating disputes, and ensuring compliance with consumer protection laws. The position offers a competitive salary and excellent benefits, including paid time off and a retirement plan.

Benefits

17.5 days paid time off

9 paid holidays

Accrued sick leave

Multiple insurance options

Exceptional retirement plan

Qualifications

• Experience working with mediation or conflict resolution.
• Experience interpreting and explaining policies, laws, statutes.

Responsibilities

• Lead processing and resolution of consumer complaints.
• Provide mediation services for complex complaints.
• Coordinate special studies and public information programs.

Skills

Mediation

Conflict Resolution

Interpreting Policies

Communication

Tools

Microsoft Office

Job description

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Introduction

Who We Are: The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin’s agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce. To successfully attain these goals, we recognize our success hinges on the diverse, well qualified, dedicated staff we employ and retain.

What We're Looking For: DATCP’s Division of Trade and Consumer Protection is recruiting for a Consumer Protection Investigator - Adv (Lead Worker) to fill an employment opportunity with the Bureau of Consumer Protection.

What We Do In The Bureau Of Consumer Protection

• Operate Wisconsin’s Consumer Protection Hotline; consumers can contact our hotline staff by email or through our toll-free hotline.
• Handle over 11,000 new consumer complaints every year.
• Administer Wisconsin’s telemarketing “Do Not Call” Law (over 5 million Wisconsin numbers are registered).
• Educate consumers on best practices to combat and avoid identify theft and offer recovery services to identify theft victims.
• Regulate hazardous consumer products.
• Enforce environmental regulations related to consumer products.
  
  

Where We’re Located: This position is located at the Prairie Oaks State Office Building situated on Madison’s southeast side and nestled atop a beautifully wooded and scenic hilltop venue. Our employees enjoy ample, low-cost parking at the facility. We are only minutes away from the Beltline Highway, Interstate 90 and Highway 51 for quick access to local restaurants, retail and service locations.

Telecommuting Option: This position may have the ability to telecommute up to 6 days per 2-week pay period after a 2-week in person training period. An approved telecommuting agreement is required before an employee may telecommute. Approval of the employee’s telecommuting agreement and work schedule will vary based on the operational needs of the Division. All DATCP employees who telecommute are required to work in Wisconsin.

Employee Benefits: The State of Wisconsin offers an excellent benefits package, which includes 17.5 days (non-Exempt) of paid time off to start, 9 paid holidays, accrued sick leave, multiple insurance options, and an exceptional retirement plan!

By working for Wisconsin State Government, you may also be eligible for the Public Service Loan Forgiveness Program. Please click the link for details.

Click here to check out what working for the State of Wisconsin is all about!

This posting may be used to fill future similar vacancies.

Position Summary

This position performs advanced level consumer specialist functions and acts as the lead worker for the unit. Duties include leading the processing, analysis and resolution of complaints handled by lower-level Consumer Protection Investigators in the Unit; and utilizing considerable initiative, judgment and knowledge of consumer protection statutes and codes, organizational structure and department policies and procedures. In addition, the position performs a backup function regarding the administration of the consumer protection security program. The position also takes a lead role in coordinating special studies and public information programs. Additional responsibilities include independently providing consumer complaint mediation services, including the most complex unit complaint assignments or issues, analyzing complaints for possible violations of fraudulent, deceptive and unfair business practices regulated by a broad range of state statutes and administrative codes, and providing information and education services to the public.

For more information, please review the full position description.

Salary Information

The classification for this position is Consumer Protection Investigator - Advanced which is in schedule-range 05-15 with starting pay of $28.43 per hour. This position is not represented by a collective bargaining unit. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire. A 12-month probationary period is required.

Job Details

DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

Possession of, or ability to obtain, a valid driver’s license or the ability to provide one’s own transportation for work purposes is required.

Occasional in-state travel of up to 10% of the time with occasional overnight stays is required.

Qualifications

Minimally qualified candidates must have each of the following:

• Experience working with mediation or conflict resolution (mediating conflicts with external stakeholders or customers by interpreting data, obtaining information, mediating disputes, etc.).
• Experience interpreting and explaining informational materials and resources to internal and external stakeholders.
• Experience interpreting and explaining policies, laws, statutes, or codes to internal or external stakeholders.
• Experience using Microsoft Office or similar software (generating Word documents, creating and manipulating Excel spreadsheets, utilizing databases, etc.).
  
  

In addition to the minimum qualifications above, highly qualified candidates will have one or more of the following:

• Experience serving as a mentor, team or project lead or supervising staff including the review of work or conducting peer review.
• Experience developing and conducting training for peers and external stakeholders.
• Experience with consumer protection or consumer education.
• Experience establishing, communicating, and maintaining working relationships with both internal and external stakeholders.
  
  

It is critically important your application materials clearly describe your experience related to the stated criteria. The job experts who evaluate your application materials must be able to make an accurate assessment regarding your qualifications. Applicants who do not meet at least the minimum qualifications or who do not clearly identify minimum qualifications will be ineligible to continue in the selection process.

How To Apply

f viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: # 17731 to complete your application for this posting.

DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website.

To be considered for this position, you will need to create an account in Wisc.jobs (if you don’t already have one) and apply online via the “Apply for Job” button listed on the top right of the announcement page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources, including tips on how to write a resume and letter of qualifications.

Submitted materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to the application process can be directed to Varinderjit Kaur at [e-mail].

Deadline to Apply

The deadline to apply for this position is at 11:59 p.m. on May 19, 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

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