Consumer Protection Investigator - 8133 Victim/Witness Investigator III

City and County of San Francisco; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The City and County of San Francisco is seeking a Consumer Protection Investigator to handle consumer complaints, mediate disputes, and liaise with various stakeholders. This role requires strong analytical and communication skills, along with a commitment to public safety and justice. The ideal candidate will have experience in social welfare or criminal justice and be able to work independently as well as part of a team. Bilingual candidates are preferred.

Qualifications

• Minimum of 4 years of experience or education in relevant fields.
• Social service, criminal justice, or advocacy experience required.

Responsibilities

• Supervise and participate in investigations and legal support activities.
• Communicating with external agencies and maintaining detailed records.
• Compiling statistical data on complaints and consumer recovery amounts.

Skills

Organizational Skills

Communication

Research

Analytical Skills

Education

Social Welfare

Criminology

Psychology

Job description

Consumer Protection Investigator - 8133 Victim/Witness Investigator III

Join to apply for the Consumer Protection Investigator - 8133 Victim/Witness Investigator III role at City and County of San Francisco.

The San Francisco District Attorney's Office is a leading law enforcement agency committed to public safety and justice. The White-Collar Crime Division investigates and prosecutes corruption, white-collar, and economic crimes within San Francisco.

Job Description

The Consumer Mediation Unit, part of the White-Collar Crime Division, handles 1500-2000 consumer complaints annually. The Investigator mediates consumer disputes, liaises with the public and businesses, and refers cases for legal action or to external agencies as needed.

Responsibilities

• Supervise and participate in investigations and legal support activities.
• Triaging and analyzing inquiries and complaints via phone, email, and mail.
• Assessing whether complaints warrant investigation or mediation, and referring criminal cases appropriately.
• Communicating with external agencies and maintaining detailed records of complaints and resolutions.
• Compiling statistical data on complaints and consumer recovery amounts.
• Staying informed on current consumer protection issues and conducting public outreach.

Qualifications

Minimum of 4 years of experience or education in social welfare, criminology, psychology, or related fields, with social service, criminal justice, or advocacy experience.

Desired Skills and Abilities

• Knowledge of consumer protection agencies and laws.
• Bilingual in English and Cantonese and/or Mandarin preferred.
• Experience collaborating with attorneys and law enforcement.
• Strong organizational, communication, research, and analytical skills.
• Ability to work independently and in teams, prioritize tasks, and adapt to change.

Additional Information

Applicants must submit a cover letter and resume in a single Word or PDF file. The deadline is Friday, May 23, 2025, by 5:00 PM. For inquiries, contact Shavaun Tolliver at [phone].

The City and County of San Francisco encourages applicants from diverse backgrounds and those with disabilities to apply.