Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC; Attalla (AL); Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

401(k) with company match

Paid holidays

Life Insurance

Disability (short/long-term)

Employee Assistance Program

Job summary

Republic Finance, LLC in Alabama is seeking a motivated loan professional to originate and service consumer loans. You will engage new and existing customers, assess needs, and guide applicants through the loan process.

Responsibilities include closing loans, handling inquiries, and keeping insurance and loan records up to date. The role emphasizes meeting targets while delivering high-quality customer care.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (retail, goal-oriented, or incentive-based).
• Professional demeanor with strong communication and customer relations skills.
• Ability to work in a fast-paced, goal-oriented, team environment.
• Ability to meet background and credit history standards and pass pre-employment screen.
• Eligibility for insurance licensing (criminal background check).

Responsibilities

• Originate new loan business with new and existing customers.
• Evaluate customer needs to recommend loan solutions.
• Complete loan applications, proposals and offers for new borrowers and follow up.
• Explain loan processes and respond to questions about products and processing.
• Close loans and manage loan folders and files.
• Meet or exceed loan goals and service an expanding portfolio.
• Resolve customer issues with analytical approaches.

Skills

Sales experience

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Answers incoming phone calls; checks branch’s voicemail.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
• Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Benefits

Weoffer a competitive compensation and benefits packageincluding:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.