Consumer Loan Servicing Specialist I

Gesa Credit Union; Richland (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Insurance (Medical/Dental/Vision/Life)

PTO & Holidays

401(k) Match

Tuition Assistance

Commuter Benefits

Volunteer Time Off

Product Discounts

Engaging Work Environment

Rewards and Recognition

Job summary

Gesa Credit Union in Richland, WA is seeking an entry-level Consumer Loan Servicing Specialist I to deliver superior member service under supervision. You will process loan extensions, payoff quotes, and title work while ensuring compliance with BSA and state/federal laws.

Maintain loan data accuracy, respond to member inquiries, and support daily servicing tasks in a collaborative environment. Some training travel may be required to support development and regulatory compliance.

Qualifications

• Must be organized and able to respond to multiple tasks simultaneously.
• Strong written and verbal communication with members.
• Ability to work collaboratively in a team environment.
• Demonstrated professionalism and customer service focus.

Responsibilities

• Process and approve loan extensions, modifications, and due date changes.
• Release perfected documents on paid-in-full loans within the designated timeframe.
• Follow up on titles to ensure lien perfection complies with laws.
• Process member requests for changes to perfected titles on file.
• Prepare and process Home Equity loan payoff quotes and related reconveyances.
• Handle debt protection claims per guidelines; respond to disputes and inquiries.
• Maintain accurate loan data in the core system and correct discrepancies.
• Respond to Service Desk requests; participate in system testing as needed.

Skills

Multitasking

Communication

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Details Level: Entry Job Location: South Richland HQ - Richland, WA 99352 Position Type: Full Time - Hourly Education Level: High School Salary Range: $17.13 - $25.99 Hourly Job Category: Loan Servicing Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:About - Gesa Credit Union

Role Summary:

Under the general supervision of the Consumer Loan Servicing Manager/Team Leader, or their designee, the Consumer Loan Servicing Specialist I provides superior service, assists members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. This position will be responsible to ensure compliance with applicable federal and state laws, regulations, and guidelines.

What You Will Be Doing:

• Process and approve loan extensions, modifications, and requests for due date changes in a timely manner.
• Administer the release of perfected documents on paid-in-full loans within timeframe assigned.
• Follow up on outstanding titles to ensure perfection of lien in timely manner, according to the guidelines under the federal and state laws.
• Process all member requests for changes to perfected titles on file.
• Prepare and process Home Equity LOC/HEIR loan payoff quotes and process the transactions and reconveyances that follow.
• Facilitate the filing of all claims and all claim proceeds related to a total loss situation on all titled collateral.
• Process all debt protection claims, life, disability, and involuntary unemployment per guidelines.
• Research and respond to all Consumer Loan related credit disputes both electronic and Service Desk requests.
• Maintain any Automated DNA applications related to consumer loan maintenance, such as CPI, SKIP and Paid Ahead loans, and work the accompanying exception reports.
• Research, verify and correct (as needed) any erroneous or inaccurate loan information in the core operating system.
• Maintain consumer loan accounts in our core system by reviewing daily, weekly and monthly core reports as assigned. Making any necessary corrections when issues are found.
• Process and respond to Service Desk Requests in adherence to the Service Standard.
• Participate in system software testing as it relates to Consumer Loan Servicing functionality as scheduled by the Consumer Loan Servicing Manager/Team Leader.
• Support all internal and external members’ requests for assistance in a courteous, respectful and professional manner.
• Maintain current knowledge of Credit Union philosophy, products and services. Comply with all Credit Union policies and procedures regarding assignments and responsibilities.
• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor.
• Speaks clearly and persuasively in positive or negative situations. Listens, probes for understanding and seeks clarification. Responds well to questions.
• Must demonstrate use of excellent written and oral communication skills. Ability to effectively present information to members and other employees of the Credit Union.
• Display flexibility and responsiveness while providing the highest quality of service to internal and external members.
• Continuously keep supervisor informed of member and work concerns, as well as assignment timeframes. Completes task on time or notifies appropriate person with an alternate plan.
• Proficiently operate standard office equipment, computer programs, lending programs, MS Office, Excel, Outlook and all other related software programs.
• Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the Credit Union. Lead by example by displaying solid ethics and integrity at all times.
• Control risk in all assigned areas and perform duties in a safe and sound manner.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
• Maintain a dependable record of attendance and timeliness.

About You:

Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.

Ability to promote and participate in a cohesive team environment.

Ability to effectively communicate ideas and information, both orally and in writing.

Ability to professionally interact with members and coworkers at all times.

QualificationsWhat You Will Need:

Must have a minimum of a high school diploma.

One (1) to five (5) year business work experience or secondary education degree or certification.

Support all internal members and co-workers, requests for assistance courteously, respectfully and professionally. Assume all are working in the best interest of the organization.

Some travel is required to complete credit union training and/or fulfill duties.

Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.

Our Team Member Value Proposition:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Full Salary Range:

$17.13-$25.99

*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.

*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at [phone] or [e-mail] to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)