Consumer Loan Service Delivery Representative

SchoolsFirst FCU; Tustin, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

SchoolsFirst FCU is seeking a Consumer Loan Service Delivery Representative to assist Members with personal lending needs primarily over the phone. You will process loan applications, gather required documents, fund personal loans and credit cards, and provide product information and recommendations.

In this role you will deliver World Class Personal Member Service, maintain confidentiality, and collaborate with other departments to meet consumer lending goals while ensuring accuracy and timely

Qualifications

• High School Diploma or GED required less than 1 year previous experience in sales, customer service, or banking required
• Concentrates on caller basic consumer lending product and service knowledge
• Excellent oral and written communication skills

Responsibilities

• Assist Members with consumer lending needs by phone and process loan applications.
• Prepare loans for funding and gather required documents.
• Fund personal loans and credit cards and provide product information.
• Communicate loan decisions to Members and meet lending goals with accuracy.

Skills

Caller service basics

Active listening

Clarifying questions

Transaction recap

Data entry accuracy

Clear communication

Documentation handling

Oral and written communication

Education

High School Diploma or GED

Job description

Consumer Loan Service Delivery Representative

Pay Range: $20.30 - $29.43 Scheduled Weekly Hours: 30

What You’ll Be Doing

Serve the Membership by providing World Class Personal Service, supporting Members Consumer Lending needs primarily via the phone by completing various consumer lending transactions, submitting consumer loan applications for decisions, gathering relevant loan documents and providing Members with consumer lending information and recommendations. Deliver World Class Personal Member Service in a caring, enthusiastic, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality. Serving the Membership over the telephone by answering and processing Member consumer lending transaction requests, submitting loan applications, funding personal loans and credit cards, and providing product and service information to Members. Accurately present information and perform tasks associated with originating (applications), processing and funding of various consumer loan products offered by the Credit Union including requesting and gathering relevant documents from Members (registration, income, purchase orders, etc.), entering data to complete transaction and conveying approximate processing times. Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed. Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals. Has a working knowledge of consumer lending product and services including DMV and insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests. Advocate for Members and be willing to elevate calls as appropriate and solicit help as needed from other departments. Maintain confidentiality of credit union and Member records. May communicate with Members using electronic correspondence. Provide consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns.

Additional Job Functions

Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required less than 1 year previous experience in sales, customer service, or banking required

Knowledge, Skills, and Abilities

• Concentrates on caller Basic consumer lending product and service knowledge
• Listens without interrupting
• Asks questions to clarify and verify information
• Recaps transaction to ensure understanding
• Identifies essential information
• Enters information efficiently
• Displays expected level of accuracy
• Summarizes transaction clearly and concisely
• Excellent oral and written communication skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

We’re passionate about living our mission of providing Members with World-Class Personal Service and financial security.

There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.