Consumer Loan Service Delivery Representative

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

SchoolsFirst FCU is seeking a Consumer Loan Service Delivery Representative to handle member lending needs primarily over the phone, including loan applications, document gathering, and funding preparation.

The role emphasizes world-class service, accurate processing, and clear communication regarding loan decisions and timelines, with focus on member satisfaction and regulatory compliance.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of prior related experience required.

Responsibilities

• Serve Members by providing world-class personal service via the phone for consumer lending needs.
• Submit consumer loan applications for decisions and gather required documents.
• Explain loan options and provide information and recommendations to Members.
• Prepare loans for funding and ensure documents are correctly completed and signed.
• Communicate loan decisions and required conditions to Members.

Skills

Customer service

Active listening

Communication skills

Clarifying questions

Data entry

Education

High School Diploma or GED

Job description

Consumer Loan Service Delivery Representative

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$20.30 - $29.43

Scheduled Weekly Hours

30

What You’ll Be Doing

Serve the Membership by providing World Class Personal Service, supporting Members Consumer Lending needs primarily via the phone by completing various consumer lending transactions, submitting consumer loan applications for decisions, gathering relevant loan documents and providing Members with consumer lending information and recommendations.

• Deliver World Class Personal Member Service in a caring, enthusiastic, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality.


• Serving the Membership over the telephone by answering and processing Member consumer lending transaction requests, submitting loan applications, funding personal loans and credit cards, and providing product and service information to Members.


• Accurately present information and perform tasks associated with originating (applications), processing and funding of various consumer loan products offered by the Credit Union including requesting and gathering relevant documents from Members (registration, income, purchase orders, etc.), entering data to complete transaction and conveying approximate processing times.


• Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed.


• Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals.


• Has a working knowledge of consumer lending product and services including DMV and insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests.


• Advocate for Members and be willing to escalation calls as appropriate and solicit help as needed from other departments.


• Maintain confidentiality of credit union and Member records.


• May communicate with Members using electronic correspondence.


• Provide consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns.

Additional Job Functions

• Performs other duties as assigned


• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required


• Less than 1 year of prior related experience required

Knowledge, Skills, And Abilities

• Concentrates on caller


• Basic consumer lending product and service knowledge


• Listens without interrupting


• Asks questions to clarify and verify information


• Recaps transaction to ensure understanding


• Identifies essential information


• Enteres information efficiently


• Displays expected level of accuracy


• Summarizes transaction clearly and concisely


• Excellent oral and written communication skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.