Consumer Loan Resolution Specialist - Credit Resolution

WesBanco; Wheeling (WV); Hybrid; USD 45,000 - 65,000; Full time

Job summary

WesBanco is seeking a dedicated collections manager to handle day-to-day collections on credit lines and loans. This hybrid position involves managing delinquent accounts while ensuring compliance with bank regulations and policies. Responsibilities include initiating collections calls, negotiating payment arrangements, and maintaining accurate records of collection activities.

The ideal candidate has strong communication and organizational skills and a high school diploma or GED.

Qualifications

• Proficient in bank's policies, procedures, and compliance training.
• Ability to conduct skip tracing for locating customers.
• Experience in negotiating payment arrangements with borrowers.

Responsibilities

• Manage collections of credit lines and personal loans.
• Initiate and receive calls regarding delinquent accounts.
• Prepare documentation for modifications and evaluations.

Skills

Effective written and oral communication skills

Organizational skills

Detail-oriented work

Research problem situations

Interpersonal relations

Education

High school diploma or GED

Job description

This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH, and West Dixie - Elizabethtown, KY.

Summary

Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensures that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and makes recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
• Determines reason for non-payment.
• Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
• Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
• Prepares necessary documentation for modifications, extensions, and file evaluation.
• Negotiates payment arrangement with borrower(s).
• Maintains detailed tracking log on all accounts as you work through the collection process.
• Processes GL and Payment Tickets as applicable when payment is received.
• Researches and resolves billing and/or payment disputes on assigned accounts.
• Verifies "Proof of Insurance" for collateralized loans as needed.
• Orders appraisals when appropriate.
• Analyzes loan/collateral file to make recommendation for appropriate action.
• Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
• Organizes and prepares files to be referred for repossession and/or foreclosure.
• Makes appropriate file notations for all correspondence and any other events to Intellect system.

Other Requirements

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

• Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Possess effective organizational skills and ability to handle detail-oriented work with promptness.
• Ability to work in a fast-paced environment.
• Ability to research problem situations and recommend appropriate action.
• High school diploma or General Education Degree (GED).