Consumer Loan Resolution Specialist - Credit Resolution

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. in Wheeling, WV seeks a Collections Specialist to manage day-to-day collections for a portfolio of credit lines and loans, ensuring adherence to state and federal regulations and bank policies.

You will initiate outbound calls, negotiate payment arrangements, review files, and coordinate actions to minimize delinquencies and losses while maintaining accurate records in the Intellect system.

Qualifications

• Requires a high school diploma or GED.
• One year of related experience or training preferred.
• Proficient in banking policies and regulatory requirements.

Responsibilities

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency and minimizes charge-offs on assigned accounts.
• Determines reason for non-payment and researches issues.
• Completes skip tracing to locate customers and contact details.
• Reviews bank systems to assess customer relationships and facilitate collection actions.
• Prepares documentation for modifications, extensions, and file evaluation.
• Negotiates payment arrangements with borrowers.
• Maintains detailed tracking logs in the Intellect system.
• Resolves billing and payment disputes on assigned accounts.
• Verifies insurance as needed and coordinates appraisals when appropriate.
• Analyzes loan files to recommend actions and strategies for collections.
• Reviews credit and asset reports to inform strategy.
• Organizes files for repossession/foreclosure referrals.

Skills

Negotiation

Phone etiquette

Analytical thinking

Attention to detail

Regulatory compliance

Education

High school diploma or GED

Tools

FIS/IBS

Image Centre

Intellect system

Job description

SUMMARY

Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensures that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and makes recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
• Determines reason for non-payment.
• Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co‑maker(s) on the account.
• Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate the collection of the account.
• Prepares necessary documentation for modifications, extensions, and file evaluation.
• Negotiates payment arrangement with borrower(s).
• Maintains detailed tracking log on all accounts as you work through the collection process.
• Processes GL and Payment Tickets as applicable when payment is received.
• Researches and resolves billing and/or payment disputes on assigned accounts.
• Verifies "Proof of Insurance" for collateralized loans as needed.
• Orders appraisals when appropriate.
• Analyzes loan/collateral file to make recommendation for appropriate action.
• Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
• Organizes and prepares files to be referred for repossession and/or foreclosure.
• Makes appropriate file notations for all correspondence and any other events to Intellect system.

OTHER REQUIREMENTS

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Possess effective organizational skills and ability to handle detail-oriented work with promptness.
• Ability to work in a fast-paced environment.
• Ability to research problem situations and recommend appropriate action.
• High school diploma or General Education Degree (GED).
• One year of related experience or training preferred.