Consumer Loan Processor

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Dollar Bank is looking for a Consumer Lending Real Estate Secure Processor in Pittsburgh, PA. This role involves preparing, reviewing, and closing secured consumer loans, especially those with real estate collateral. You will coordinate between loan officers, underwriters, and borrowers, ensuring compliance with federal regulations.

The ideal candidate will hold an associate degree or equivalent experience and must possess strong communication and customer service skills, attention to detail, and the ability to work in a team-oriented environment.

Qualifications

• Ability to communicate professionally with customers.
• Good reasoning skills and attention to detail.
• PC knowledge, including basic Word and Excel.
• Customer service experience preferred.
• Consumer or mortgage loan experience preferred.

Responsibilities

• Manage a pipeline of loans to ensure timely processing.
• Review loan applications for completeness and accuracy.
• Order and review appraisals and title searches.
• Act as primary contact for lenders and third parties.
• Ensure compliance with regulatory laws and company procedures.

Skills

Professional communication

Customer service skills

Attention to detail

Good reasoning skills

Ability to work independently

Education

Associate degree in business or related field

Tools

CRIF/Meridian Link lending system

Microsoft Word

Microsoft Excel

Job description

A Consumer Lending Real Estate Secure Processor is responsible for preparing, reviewing, and closing secured consumer loans, particularly those involving real estate collateral (e.g., HELOCs, home equity loans).

The processor serves as the bridge between loan officers, underwriters, and borrowers, ensuring all documentation complies with federal regulations (such as TRID, RESPA, and HMDA).

Education and Experience Requirements:

• Associate degree in business or related field. Will consider commensurate experience.

Knowledge, Skill, and Ability Requirements:

• Must be able to communicate professionally, both verbal and in writing, with internal and external customers while displaying excellent customer service skills.
• Good reasoning skills and exceptional attention to detail are essential.
• Must be able to work both independently and in a fast paced, team environment.
• PC knowledge and basic Word and Excel knowledge is required.
• Customer service experience is strongly preferred.
• Consumer or mortgage loan experience preferred.
• Basic knowledge of the CRIF/Meridian Link lending system is a plus.

Essential Functions:

• Manage a pipeline of loans, tracking status to ensure timely processing.
• Review loan applications for completeness and accuracy.
• Order and review appraisals, title searches, and flood certifications to secure the Bank’s lien position.
• Send required disclosures and verify and correct information to meet government regulations.
• Act as the primary contact for lenders and third parties regarding loan status.
• Mail compliance and regulatory documents to customers when required.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.