Consumer Loan Processor

Sunmark Federal Credit Union Inc.; New York (NY); Hybrid; USD 2,893,000 - 3,100,000; Full time

Job summary

Sunmark Credit Union is seeking a Consumer Loan Processor for our Latham, NY office. You will review loan and new account packages, coordinate closings, and ensure documentation meets policies and regulations.

The role supports member service calls, generates performance reports, and partners with the Virtual Engagement Center to improve loan closing and account openings. A high school diploma or GED and at least 1 year of related experience are required; attention to detail and the ability to

Qualifications

• Must have high school diploma or GED.
• At least 1 year of related experience.
• Comfortable navigating multiple software programs.

Responsibilities

• Review loan and new account packages for required documentation; follow up with staff or members and coordinate closings/account openings.
• Process loans and new accounts accurately, resolve errors, and ensure documentation follows policies and regulations.
• Support mailing, follow-up, and disbursal for out-of-area/state loan applications, with emphasis on Virtual Engagement Center applications.
• Deliver exceptional service, support member calls, and recommend process improvements to enhance satisfaction.
• Generate management reports on application volumes, disbursals, and related metrics.
• Partner with the Virtual Engagement Center and Financial Centers to improve loan closing and account opening effectiveness.

Skills

Customer service

Detail-oriented

Communication

Education

High school diploma or GED

Job description

Latham (Headquarters)
1187 Troy Schenectady Road
NY01
Latham, NY 12110, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

We are hiring a Consumer Loan Processor at our Latham, NY office. Must have flexibility to work M-F between 8-6pm and rotating Saturday’s 9-1pm. Eligible for a hybrid schedule after the training period, up to 2 days per week.

Starting pay, $21.00–$22.50 per hour, based on experience.

Position Overview:

• Review loan and new account packages for required documentation; follow up with staff or members and coordinate closings/account openings.
• Process loans and new accounts accurately, resolve errors, and ensure documentation follows policies and regulations.
• Support mailing, follow-up, and disbursal for out-of-area/state loan applications, with emphasis on Virtual Engagement Center applications.
• Deliver exceptional service, support member calls, and recommend process improvements to enhance satisfaction.
• Generate management reports on application volumes, disbursals, and related metrics.
• Partner with the Virtual Engagement Center and Financial Centers to improve loan closing and account opening effectiveness.

We’re looking for someone who brings a passion for supporting members and teammates. If you have a high school diploma/GED or higher, plus at least 1 year of related experience, we’d love to connect. The ideal candidate is detail-oriented, comfortable navigating and learning multiple software programs, and able to stay organized while helping create a positive experience in a fast-paced lending environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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