Consumer Loan Consultant Sr

Huntington Bancshares, Inc.; Covington (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Huntington Bancshares, Inc. is looking for an Equity Consumer Loan Consultant Sr in Covington, Kentucky. This role involves managing a pipeline of consumer loan applications and assisting customers throughout the origination process of lending products. The ideal candidate will have strong customer service skills and a proactive sales-oriented approach.

Responsibilities include interacting with customers and internal partners, ensuring timely communication, and following up on outstanding documents. Candidates should possess excellent organizational abilities and a high sense of urgency to meet customer needs.

Qualifications

• 3 or more years' experience in consumer lending or mortgage sales or processing.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage a pipeline of consumer loan applications.
• Interact directly with customers and internal partners.
• Sell features and benefits of products to customers.
• Follow up on outstanding documents needed for underwriting.

Skills

Customer service skills

Sales-oriented communication

Organizational skills

Detail-oriented

Education

High school diploma or equivalent

Job description

Summary

The Equity Consumer Loan Consultant Sr proactively communicates with branch colleagues and customers throughout the origination process of consumer lending products. Manages a pipeline of consumer loan applications and assists in obtaining the information necessary to meet underwriting requirements. Primary focus is getting loans ready to close, and works diligently with branch colleagues, 3rd party service providers, and customers to achieve this objective. Highly customer focused position. Demonstrates a high sense of urgency in all activities to meet the needs of the customer. Works as the customer's champion in the lending process.

Duties & Responsibilities

• Manages a pipeline of consumer loan applications.
• Interacts directly with customers, internal partners such as bankers and underwriters, and third party service providers in the origination of consumer loan applications.
• Communicates by phone and email in a proactive, sales-oriented manner.
• Communicates terms, requirements, and conditions of customer’s loan application and obtains customer acceptance.
• Expedites the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction.
• Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements.
• Researches and resolves issues related to the application.
• Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma or equivalent
• 3 or more years' experience in consumer lending or mortgage sales or processing.

Preferred Qualifications

• Excellent customer service skills, highly motivated, focused and goal oriented
• Excellent written and verbal communication skills, including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to manage multiple priorities in a fast paced environment

Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay

Workplace Type: Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.