Consumer Lending Sales Specialist - Full Time

Purpose Financial; Niles (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking financial services company as a Consumer Lending Sales Specialist! This hands-on role focuses on delivering exceptional customer service while achieving sales goals. You'll engage with customers to present tailored financial solutions, ensuring compliance with regulations. With a strong emphasis on teamwork and community marketing, you'll help drive growth in both storefront and online channels. This dynamic position offers competitive wages and a supportive environment where your contributions can make a real impact. If you're passionate about sales and customer service, this opportunity is perfect for you!

Benefits

Competitive Wages

Health/Life Benefits

401(k) Savings Plan with Company Match

Paid Parental Leave

Company Paid Holidays

Paid Time Off

Vacation Carryover

Tuition Reimbursement

Work-Life Balance

Business Casual Environment

Qualifications

• Sales and customer service experience required.
• Strong math and communication skills needed.

Responsibilities

• Assist in meeting performance metrics and customer acquisition.
• Manage P&L and adhere to compliance standards.
• Support team collaboration to enhance customer experience.

Skills

Customer Service

Sales Skills

Marketing Techniques

Attention to Detail

Communication Skills

Negotiation Skills

Mathematical Skills

Education

High School Diploma

Some College

Tools

Point of Sales System

Job description

Address: 1904 S. 11th St., Niles, Michigan, United States - 49120

Bi-Lingual Spanish is a plus!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holidays
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
  

To learn more about Advance America, visit the Advance America Website.

Position Summary:

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible for meeting all performance goals and metrics for the center as defined by management. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible for developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

Job Responsibilities:

1. Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and our company’s purpose. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
2. Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
3. Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required:

High School Diploma or equivalent required; some college preferred.

Experience Required:

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required:

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements:

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies: Sales and Customer Acquisition – Branch Customer Commitment Vision-Driven Product Knowledge Action-Oriented Purpose-Driven Teamwork Customer Centricity Travel:

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire:

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other:

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44919