Consumer Lending Sales Specialist - Full Time

Advance America, Cash Advance Centers, Inc.; New Baltimore (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

This innovative firm is seeking a dynamic Consumer Lending Sales Specialist to join their team. In this hands-on role, you will be responsible for delivering exceptional customer service while driving sales and meeting performance metrics. Your ability to develop relationships and assist customers in understanding their financial solutions will be key to your success. Join a company that values your contributions and offers a supportive environment for career growth. If you are passionate about sales and customer acquisition, this is the perfect opportunity for you to thrive and make a difference in the lives of hardworking individuals.

Qualifications

• Sales and customer service experience required, with strong math and communication skills.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Assist in meeting performance metrics and drive customer growth.
• Manage customer loan portfolio and educate customers on loan terms.

Skills

Customer Service

Sales

Marketing

Communication

Math Skills

Education

High School Diploma

Some College

Job description

Consumer Lending Sales Specialist - Full Time

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals as well as customer expectations. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. Responsibilities include developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

Job Responsibilities

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques to ensure the branch drives new customer growth. Be responsible for day-to-day servicing of a growing consumer loan portfolio. Present financial solutions based on customer needs, develop new relationships, and maintain existing ones throughout the loan process. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products selected.

Operations, Compliance, & Collections: Assist in managing the P&L to meet budgeted numbers and management expectations related to center performance. Adhere to company policies, procedures, and applicable regulations. Maintain accurate cash controls and ensure security procedures align with company standards. Enter customer and transaction information accurately into the point of sales system and maintain accurate customer files. Perform and document collection calls and other approved collection activities.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

Strong math skills, professional verbal communication, ability to read and apply complex information, and ability to interact professionally. Knowledge of compliance with policies, procedures, and laws governing the industry is essential.

Physical Requirements

Standing for long periods, sitting occasionally, walking extended distances, lifting less than 10 lbs. occasionally, and access to reliable transportation for tasks including banking and marketing.

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within the division for marketing, collections, staffing, and banking responsibilities.

Attire

The Company offers employees the option of wearing professional attire such as polos, blouses, collared shirts, sweaters, slacks, or jeans.

Other

Must be 18 (19 in AL), eligible to work in the USA, and able to complete all post-offer screens, including a criminal background check and reference check. Regular attendance is required, and schedules may change to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.