Consumer Lending Sales Specialist - Full Time

Advance America, Cash Advance Centers, Inc.; Kansas City (MO); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Consumer Lending Sales Specialist to join their dynamic team. This role emphasizes customer service, sales, and marketing, requiring a detail-oriented individual with a passion for helping customers achieve their financial goals. You will be responsible for managing a growing consumer loan portfolio, educating clients about their loan options, and building lasting relationships. The company values teamwork and offers a supportive environment where your contributions can make a real difference. If you thrive in a fast-paced setting and are eager to grow your career in financial services, this opportunity is perfect for you.

Qualifications

• Sales and customer service experience required, or equivalent experience.
• Ability to negotiate payment terms and understand compliance with policies.

Responsibilities

• Assist in meeting the center’s performance metrics and drive new customer growth.
• Manage P&L, maintain accurate cash controls, and document collection activities.

Skills

Customer Service

Sales

Marketing

Communication Skills

Negotiation Skills

Math Skills

Education

High School Diploma or equivalent

Some college preferred

Job description

Consumer Lending Sales Specialist - Full Time

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals as well as customer expectations. This position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. Responsibilities include developing, assisting, and participating in all marketing and collection efforts, both internally and externally.

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the center’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and employ sales and marketing techniques to ensure the branch drives new customer growth. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions based on customer needs, develop new relationships, and maintain existing ones throughout the loan process. Educate customers on the terms and conditions of their loans and build trust with customers and internal staff.

Operations, Compliance, & Collections:

Assist in managing the P&L to meet all budgeted numbers and adhere to the Company’s policies, procedures, and applicable regulations. Maintain accurate cash controls and ensure security procedures align with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system and maintain accurate customer files. Perform and document collection calls and other approved collection activities.

Team & Leadership:

Work closely with and support others in a positive, team environment to enhance the customer experience.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in sales, retail, banking, or collections preferred.

Knowledge Required

Strong math skills, professional verbal communication, ability to read and apply complex information, and ability to negotiate payment terms. Must understand compliance with policies and laws governing the industry, and maintain composure in stressful situations.

Physical Requirements

Standing for long periods, occasional sitting, walking, bending, lifting less than 20 lbs., and having access to reliable transportation for banking and marketing tasks.

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within the division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing professional attire, including polos, blouses, collared shirts, and appropriate shoes.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check and reference check. Regular and punctual attendance is required. Schedules may change to accommodate business needs, and overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.