Consumer Experience Specialist - Virtual

adventhealth; Calhoun (GA); On-site; USD 22,537 - 36,051; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Calhoun, GA is seeking a full-time Call Center/Customer Service specialist to resolve consumer inquiries and verify demographics and insurance details. The role supports scheduling and timely authorization, with a Monday–Friday 8:30am–5pm schedule and a base pay range listed with benefits from Day One.

Required is a High School Diploma and 1+ year of call center or customer service experience, with strong attention to detail and excellent customer service skills expected to

Qualifications

• High school diploma required.
• 1+ year call center or customer service experience.

Responsibilities

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Education

High School Diploma

1+ year call center/customer service

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Schedule: Full time

Shift: Day (United States of America)

Address: 1035 RED BUD RD NE

City: CALHOUN

State: Georgia

Postal Code: 30701

Job Description:

Work Schedule: Monday - Friday 8:30am - 5pm.

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Knowledge, Skills, and Abilities:

• Ability to articulate the mission of AH and the CxC [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ year prior experience in a call center or customer service environment [Required]

Pay Range:

$16.36 - $26.17

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.