Consumer Experience Specialist I NE

AdventHealth

Greenwood Village (CO)

On-site

USD 28,000 - 44,000

Full time

34 hours ago

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Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Greenwood Village, CO seeks a full-time Customer Service representative to resolve consumer inquiries and support scheduling and insurance processes. Day shift, on-site role within a team that values accurate data and timely responses to patients and families.

Responsibilities include following scripts, verifying demographics, and keeping records up-to-date across health IT systems while delivering compassionate service.

Qualifications

Resolves consumer inquiries accurately and promptly.
Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.

Responsibilities

Resolves consumer inquiries accurately and promptly.
Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
Achieves individual department performance objectives, such as quality assurance and productivity.

Skills

Communication skills

English proficiency

Customer service

PC literacy

CRM familiarity

Education

High School Diploma or GED

Associate degree (preferred)

Tools

CRM systems

Electronic health records

Microsoft Office

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

All the benefits and perks you need for you and your family

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

6061 S Willow Dr

City

Greenwood Village

State

Colorado

Postal Code

80111

Job Description

Resolves consumer inquiries accurately and promptly.
Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
Maintains current and thorough knowledge of all educational materials necessary to perform department services.
Researches issues thoroughly and takes appropriate action to promptly resolve them.
Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.
Achieves individual key department performance objectives, such as quality assurance and productivity.
Performs other duties as assigned.

Knowledge, Skills, And Abilities

Ability to articulate the mission of AH and the CxC [Required]
Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
Demonstrated personal commitment to promoting and providing excelled customer service [Required]
Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
Ability to listen and document notes simultaneously [Required]
Ability to read, analyze, and interpret verbal and written instruction [Required]
Maintains high energy and positive attitude [Required]
Ability to remain calm under pressure [Required]
Adapts quickly to change and balances multiple priorities in a fast‑paced environment with changing priorities [Required]
Ability to effectively present information and respond to questions from consumers, peers and management [Required]
Ability to define problems, collect data, establish facts and draw valid conclusions [Required]
Demonstrate organizational, time management and priority setting skills [Required]
Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required]
Demonstrates regular, consistent and punctual attendance [Required]
Effective communicator in English, both orally and in writing [Required]
Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required]
Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
Bilingual in Spanish [Preferred]
Medical terminology knowledge [Preferred]