Consumer Experience Specialist

adventhealth; Calhoun (GA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Calhoun is seeking a dedicated customer service associate for a full-time daytime schedule. You will resolve inquiries, verify information, and support scheduling and insurance processes in a fast-paced environment.

The role requires strong English communication, attention to detail, and a commitment to outstanding patient-centered service. Training is provided, with growth opportunities within the health system.

Qualifications

• 1+ year in a call center or customer service environment.
• Accurate data entry and documentation in systems.
• Ability to follow workflows, scripts and greetings.
• Strong English communication and patient/customer focus.

Responsibilities

• Resolve consumer inquiries accurately and promptly.
• Adhere to workflows, scripting, and greetings for accurate data.
• Assess department schedules to optimize resource use.
• Initiate insurance eligibility at scheduling for timely auth.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Attention to detail

Team player

Time management

Problem solving

Documentation

Adaptability

Education

Associate degree preferred

High school diploma or equivalent required

Tools

CRM

Telephony

Electronic health records

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1035 RED BUD RD NE

City:

CALHOUN

State:

Georgia

Postal Code:

30701

Job Description:

Work Schedule: Monday–Friday, 8am–5pm

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services. Researches issues thoroughly and takes appropriate action to promptly resolve them. Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems. Achieves individual key department performance objectives, such as quality assurance and productivity. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to articulate the mission of AH and the CxC Required
• Strong attention to detail and ability to take initiative to resolve inquiries and issues Required
• Demonstrated personal commitment to promoting and providing excelled customer service Required
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues Required
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment Required
• Ability to listen and document notes simultaneously Required
• Ability to read, analyze, and interpret verbal and written instruction Required
• Maintains high energy and positive attitude Required
• Ability to remain calm under pressure Required
• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities Required
• Ability to effectively present information and respond to questions from consumers, peers and management Required
• Ability to define problems, collect data, establish facts and draw valid conclusions Required
• Demonstrate organizational, time management and priority setting skills Required
• Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication Required
• Demonstrates regular, consistent and punctual attendance Required
• Effective communicator in English, both orally and in writing Required
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills Required
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems Required

Education:

• Associate Preferred
• High School Grad or Equiv Required

Work Experience:

• 1+ year prior experience in a call center or customer service environment Required

Pay Range:

$16.36 - $26.17

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.