Consumer/Equity Closing Specialist

NBT Bank; City of Norwich (NY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

401(k) with matching

Tuition Reimbursement

Employee Assistance Program

Job summary

NBT Bank is hiring for a role focused on daily closing and funding operations. You will prepare loans for closing, coordinate with closing agents, generate and validate documents, and ensure timely funding while maintaining quality in imaging systems.

Ideal candidates bring 2+ years in banking or professional settings, with knowledge of mortgage and real estate products, strong Excel skills, and excellent written and verbal communication. You will join a team that values accuracy and service.

Qualifications

• 2 years of banking or lending experience preferred.
• 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.
• Strong knowledge of consumer, real estate or mortgage products and workflows preferred, but not required.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Engage closing agents to expedite scheduling of closings and meet service levels.
• Perform post-closing document review to ensure completeness before funding.
• Quality control and QA reviews on all closed loans prior to upload and storage.
• Proactively manage a pipeline of missing or incomplete documents and follow up with agents.
• Answer internal and external inquiries with professional communication and excellent customer service.
• Other duties as assigned.

Skills

Mortgage products knowledge

Communication skills

Multi-tasking

Customer service

Organization

Tools

Microsoft Word

Excel

Internet

Job description

Pay Range: $20.10 - $26.79Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre- and post-closing documentation, coordinating loan funding, communicating information timely and effectively to internal and external customers and ensuring quality files are maintained and placed within the imaging system. Must maintain a working knowledge of all secured and unsecured loan and line of credit products that are offered. Working knowledge of the legal and regulatory, as well as, timing and content requirements of the documents, by product, is essential.Education and Experience:2 years of banking or lending experience preferred2 years in a professional work environment required, preferably within a bank, financial institution, or law office.Skills and Abilities:Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not requiredStrong computer proficiency – i.e. Microsoft Word, Excel and the InternetStrong written and oral communication skillsStrong organization skillsStrong customer service skillsAbility to multi-task on numerous tasks simultaneouslyTasks Performed:25% Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.25% Perform post-closing document review to validate documents are complete and accurate prior to funding. Authorize and/or prepare disbursements.20% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.5% Other duties as assigned.Physical Requirements:Communicate effectively with internal and/or external customersStationary 75% of time or greaterMove Objects to Maximum 10 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.WellbeingAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.Career DevelopmentWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.Business StabilityNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.Benefits for Full-Time Employees:Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.Parental Leave: Six weeks of paid leave at 100% of your salary.Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Flexible Spending Accounts: For healthcare and dependent care expenses.Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.Adoption Assistance: Supporting your growing family.Tuition Reimbursement: Invest in your education and career growth.Employee Assistance Program (EAP): Access to support and resources.Pet Insurance: For all your furry friends.Financial and Banking Services: Various banking services benefits and financial planning assistance.Benefits for Part-Time Employees Working 20+ Hours/Week:Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Generous Parental Leave: Six weeks of paid leave at 100% of your salary.Benefits for All Part-Time Employees:Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your futurePaid Sick and Safe Leave: For your health and safety.Employee Assistance Program (EAP): Access to support and resources.Financial and Banking Services: Various banking services benefits and financial planning assistance.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.