Consumer/Equity Closing Specialist

NBT; City of Norwich (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical Coverage

Dental and Vision Coverage

401(k) match

Parental Leave

Tuition Reimbursement

Employee Assistance Program

Job summary

NBT is seeking a Closing & Funding Operations Specialist in the United States to manage daily closing and funding tasks, including preparing loan packages, coordinating with closing agents, and ensuring timely communication with internal and external customers. The role requires familiarity with loan products and strong attention to detail.

Two years of banking or lending experience are preferred, along with strong computer skills, organizational abilities, and clear communication.

Qualifications

• 2 years of banking or lending experience preferred.
• 2 years in a professional work environment required.
• Familiarity with consumer, real estate or mortgage products preferred but not required.
• Strong written and oral communication and organizational skills.
• Proficiency with loan origination systems and document workflows.

Responsibilities

• Engage closing agents to schedule closings and meet service levels.
• Perform post-closing document review and authorize disbursements.
• Conduct quality control on closed loans and ensure data accuracy.
• Proactively manage missing or incomplete documents and follow up with agents.
• Answer inquiries with superior customer service.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Mortgage knowledge

Tools

Microsoft Word

Excel

Internet

Job description

Pay Range: $20.10 - $26.79

Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre- and post-closing documentation, coordinating loan funding, communicating information timely and effectively to internal and external customers and ensuring quality files are maintained and placed within the imaging system. Must maintain a working knowledge of all secured and unsecured loan and line of credit products that are offered. Working knowledge of the legal and regulatory, as well as, timing and content requirements of the documents, by product, is essential.

Education and Experience

• 2 years of banking or lending experience preferred
• 2 years in a professional work environment required, preferably within a bank, financial institution, or law office.

Skills and Abilities

• Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required
• Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet
• Strong written and oral communication skills
• Strong organization skills
• Strong customer service skills
• Ability to multi-task on numerous tasks simultaneously

Tasks Performed

• 25% Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.
• 25% Perform post-closing document review to validate documents are complete and accurate prior to funding. Authorize and/or prepare disbursements.
• 20% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.
• 15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.
• 10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.
• 5% Other duties as assigned.

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement foster our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans:Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.