Consumer Direct Sales Manager

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Short-term disability

Employee Assistance Program

Wellness program

Job summary

CrossCountry Mortgage, LLC is expanding a well-established Consumer Direct branch in Cleveland, OH, seeking a Sales Manager to lead the team, drive loan production, and build strong referral partnerships.

You will recruit, coach, and motivate outside loan officers to meet production goals while ensuring compliance with regulations and internal policies. This role requires proven leadership in mortgage sales and a track record of growth.

Qualifications

• Bachelor’s degree in Business and/or equivalent combination of education/experience.
• 5+ years external/outside retail mortgage origination experiences with an emphasis on self-sourced business.
• 3+ years retail mortgage sales management experience.
• 2+ years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet the requirements of a Qualified Individual as determined by S.A.F.E and State Governing bodies.
• Experience with FNMA/FHLMC, FHA/VA guidelines and all facets involved in real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

Responsibilities

• Meet standards set for branch production.
• Manage NOI, total revenue, and origination quality.
• Direct the work of mortgage loan officers, including setting and monitoring of goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market (e.g., realtors, builders, attorneys, financial advisors or CPAs).
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loan production until such time as the department’s volume reaches sufficient levels to warrant non-production from manager.
• Identify partnership opportunities and to develop business relationships.

Skills

Sales leadership

Mortgage sales

Communication

Management

Education

Bachelor’s degree in Business or equivalent

Tools

Encompass 360

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

• medical, dental, vision, as well as a 401K.
• company-provided short-term disability, an employee assistance program, and a wellness program.

The Foundation Is Built. Now It’s Time to Take It Further. Join a well-established Consumer Direct branch in Cleveland, OH, where you'll have the opportunity to build on an existing foundation, develop a high-performing team, and help drive continued branch growth and success. This could be the right next step for an experienced mortgage sales leader who has contributed to a team’s success and is ready for greater ownership, influence, and responsibility.

Position Overview

The Sales Manager directs and manages the sales activities of the branch, ensuring that efficient customer service is provided, and quality loans are generated. This position is responsible for originating loans, recruiting, managing, coaching, and motivating a staff of outside loan officers to meet sales production goals and assure compliance with regulations and policies. The Sales Manager oversees a team of sales professionals.

Job Responsibilities

• Meet standards set for branch production.
• Manage NOI, total revenue, and origination quality.
• Direct the work of mortgage loan officers, including setting and monitoring of goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market (e.g., realtors, builders, attorneys, financial advisors or CPAs).
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loan production until such time as the department’s volume reaches sufficient levels to warrant non-production from manager.
• Identify partnership opportunities and to develop business relationships.

Qualifications and Skills

• Bachelor’s degree in Business and/or equivalent combination of education/experience.
• 5+ years’ external/outside retail mortgage origination experiences with an emphasis on self-sourced business.
• 3+ years’ retail mortgage sales management experience.
• 2+ years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet the requirements of a Qualified Individual as determined by S.A.F.E and State Governing bodies.
• Experience with FNMA/FHLMC, FHA/VA guidelines and all facets involved in real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.