Consumer Direct Loan Specialist

Huntington National Bank; Covington (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Huntington National Bank is looking for a Consumer Direct Loan Specialist to perform outbound sales calls that assess the financial needs of customers. This role requires a focus on building and broadening existing relationships using a variety of Huntington products.

Ideal candidates will have at least 1 year of financial sales experience, strong phone communication skills, and a commitment to compliance and quality. The position mandates in-office work but may allow for some flexible arrangements.

Qualifications

• Minimum 1 year of previous financial sales experience required.
• High school diploma or equivalent is necessary.
• 3+ years of financial phone sales experience preferred.

Responsibilities

• Perform outbound sales calls for consumer lending.
• Build and maintain customer relationships.
• Achieve high productivity in contact attempts.
• Comply with regulatory standards and company policies.

Skills

Financial sales experience

Phone-based sales

Customer relationship management

Proactive communication

Regulatory compliance

Education

High school diploma or equivalent

Bachelor's Degree (preferred)

Job description

Location Requirements

This position must be onsite at one of the following Huntington office locations: Gateway in Columbus, OH; Akron Operations Center in Akron, OH; Detroit Tower in Detroit, MI; Flint West in Flint, MI; Bloomfield Hills, MI; or Covington Main in Covington, KY.

Summary

The Consumer Direct Loan Specialist performs outbound sales calls to explore customers' financial needs with a focus on building and broadening existing customer or business relationships using multiple Huntington products.

Duties & Responsibilities

• Drives consumer lending origination and expands existing customer relationships through proactive phone‑based sales activities.
• Initiates outbound calls using multiple lead sources to introduce and originate Huntington products and services.
• Clearly communicates the features and benefits of financial solutions and provides qualified referrals to specialized partners, such as Insurance and Mortgage, utilizing available tools and technology.
• Uses effective questioning techniques to identify customer needs, explain product value, and recommend appropriate Huntington financial solutions.
• Consistently achieves an average of 80+ daily contact attempts through the leads management system.
• Demonstrates high energy, initiative, and a strong drive to achieve departmental production goals.
• Maintains thorough and current knowledge of Huntington’s products, services, systems, technology, and regulatory requirements.
• Adheres to all quality, compliance, and risk standards, and may support short‑term inbound call coverage or additional outbound calling initiatives as needed.
• Follows a disciplined and structured approach to outbound calling to meet productivity expectations.
• Effectively manages sales pipelines and tracks progress using established tools and processes.
• Completes accurate, thorough, and compliant loan applications.
• Complies with all Quality, Risk, Policy & Procedures, Learning Updates, and System requirements.
• Performs additional duties and responsibilities as assigned.

NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required.

Basic Qualifications

• At least 1 year of previous financial sales experience.
• High school diploma or equivalent.

Preferred Qualifications

• 3 or more years of financial phone sales experience in the consumer lending and/or mortgage fields or business banking; related financial products and/or fields.
• Bachelor's Degree.

Exempt Status

No (eligible for overtime pay).

Workplace Type

Office.

Office Workplace Approach

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice: Visit Huntington’s Career Web Site for more details.