Consumer Credit Strategy Oversight Officer

Truist; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

AD&D

401k

Vacation days

Sick days

Paid holidays

Pension plan

Restricted stock units

Deferred compensation

Job summary

Truist in Charlotte, NC seeks a Senior Credit Risk Manager to independently review and challenge credit decision strategies across Consumer Lending. You will govern policies, coordinate with business units, and support risk governance forums while ensuring compliance with PMG standards.

The role covers portfolios including Credit Card, Auto, Mortgage, Small Business, and more, with a focus on asset quality and risk appetite.

Qualifications

• Bachelor’s degree in Business or related field.
• 7+ years of credit-related experience including underwriting/credit approval.
• Experience with consumer, small business, credit card, mortgage and wealth.
• Knowledge of consumer risk and regulatory requirements.
• Strategic thinking, multi-tasking, and change management.
• Strong quantitative, governance, and analytic abilities.
• Excellent verbal and written communication.

Responsibilities

• Develop and implement credit policies, guidelines, and procedures with BUs and risk functions.
• Champion a strong credit culture and align lending strategies with risk appetite.
• Provide oversight on portfolios to manage asset quality and risk concentrations.
• Perform independent credit risk assessments on BU transactions.
• Manage systems of record for Loan/Operational Authority and conduct control assessments.
• Monitor delinquent loans and charge-offs with loss-mitigation teams.
• Support training, communication, and committee presentations with independent analysis.
• Stay updated on laws, regulations, and market trends affecting risk management.

Skills

Credit risk management

Credit policy development

Governance experience

Analytical reasoning

Communication skills

Education

Bachelor's degree in Business; or equivalent

Master's degree (preferred)

Job description

Need Help?

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Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the independent review and challenge of credit decision strategies across Consumer Lending products spanning the credit lifecycle, including marketing, new account originations, account management, and collections/recovery. Primary oversight responsibilities include establishing governance frameworks and control limits to measure credit performance and ensure alignment with the organization's risk appetite.

Additional responsibilities include participation in risk governance forums, working groups, and committees. Manage and maintain Consumer Credit Policies, Standards, and Procedures in accordance with requirements established by the Policy Management and Governance (PMG) team. Coordinate with Business Units (BU) and key stakeholders on the development and ongoing maintenance of credit decision strategies. Assist with the training, development, and interpretation of various internal reports.

Consumer Lending credit exposures include Credit Card, Unsecured Personal Lines and Loans, Real Estate, Auto, Small Business, Consumer Wealth Management, Direct to Consumer, and other National Consumer Finance products representing more than $120 billion in outstanding balances.

Essential Duties And Responsibilities

• Utilize functional background and experience in partnership with BUs first and second lines of defense, Credit Risk Review and Audit to develop and implement credit policies, guidelines, and procedures
• Promote consistency of Bank's credit culture and lending strategies throughout organization. Responsible for championing the advancement of the organizations risk management culture, framework, and appetite
• Provide oversight and feedback to BU leaders on assigned portfolio or processes to ensure strong asset quality, manage risk concentrations, exceptions, and sustainable performance through business cycles
• Perform independent credit risk assessments on transactions adjudicated by BUs and provide timely actionable feedback to first line of defense leadership
• Manage Loan/Operational Authority systems of record, perform regular control assessments
• Monitor problem assets of assigned segments (delinquent loans, non-performing assets and charge-offs) to limit credit losses through regular communication with loss mitigation teams and Default Management
• Provide analytical and intuitive feedback as to product guidelines and parameters based on performance study and industry data
• Support training and communication efforts related to policies, as necessary
• Support the development of committee presentations by providing independent analysis and commentary
• Aid in the coaching and development of BU teammates
• Stay abreast of laws, regulations and risk management techniques to ensure compliance and best practices in risk management. Stay abreast of local and national economic trends and market conditions

Qualifications

Required Qualifications:

• Bachelor's degree in Business; or equivalent education and related training.
• 7 years of credit related experience including underwriting/credit approval, documentation skills, modeling skills and problem loan experience
• 7 plus years of related experience, including consumer, small business, credit card, mortgage and wealth
• Consumer risk and regulatory knowledge
• Ability to think strategically, multi-task, and drive change
• Advanced quantitative, governance and analytic abilities
• Strong decision making capability
• Strong verbal and written communication skills.

Preferred Qualifications:

• 10 plus years credit related experience
• Master's degree in business administration, finance, accounting or engineering
• Direct experience with the development of consumer or small business credit decision strategies
• Experience evaluating credit metrics to monitor strategy performance
• Graduate of industry banking school(s)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

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