Consumer Compliance Analyst

FMHC; Lakewood (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FMHC is seeking a Consumer Compliance Analyst to support all FMHC affiliates in coordinating compliance reviews and answering questions on consumer protection laws across the bank.

The role involves staying updated on regulations, communicating changes, and guiding business units to revise internal policies while ensuring adherence to BSA/Patriot Act and AML requirements. The position is hybrid, based in Lakewood, OH, with standard banking hours.

Qualifications

• 2–4 years of experience auditing financial services or banking.
• Strong understanding of banking laws, regulations, and guidelines.
• Experience in mortgage lending is preferred.
• Certified Regulatory Compliance Manager certification is preferred.

Responsibilities

• Assist with development and coordination of affiliate compliance reviews and annual risk assessments.
• Maintain knowledge of consumer protection laws and provide guidance to the bank.
• Communicate changes to laws and help revise internal policies and procedures.
• Monitor compliance by conducting reviews and reporting findings.
• Provide support to other areas of compliance.
• Comply with banking laws including BSA, USA Patriot Act and AML.
• Perform other duties as required.

Skills

Auditing

Banking regulations

Mortgage lending

CRCM certification

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Encompass

Cleartouch

Nautilus (OnBase)

Government portals

Job description

Description

Position Summary:

The FMHC Consumer Compliance Analyst is responsible for supporting all FMHC affiliates in coordinating and conducting compliance reviews and providing guidance to questions related to consumer protection laws to various areas of the bank.

Duties and Responsibilities:

1. Assists with the development and coordination of each affiliate’s efforts to comply with all applicable consumer protection laws and regulations by assisting in the completion of an annual compliance risk assessment which will be used to determine the compliance reviews and audits that will be completed during the calendar year.
2. Maintains a current knowledge of all applicable consumer protection laws and regulations and stays informed of proposed regulations and changes in current regulations and their potential impact on the bank. Serves as a contact for providing guidance and responses to questions related to consumer protection laws to various areas of the bank.
3. Assists the manager in communicating changes to existing consumer protection laws and regulations so that business unit managers can revise internal policies and procedures to ensure compliance with these changes; assists manager in implementing new laws and regulations by assisting business unit managers in developing internal policies and procedures to support them; provides support to various departments with compliance related questions.
4. Monitors compliance with applicable consumer protection laws and regulations by conducting compliance reviews with all affiliates throughout the year and reports findings to applicable business unit managers to affect prompt corrective action.
5. Provide support to other areas of compliance as needed.
6. Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
7. Other duties as required.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

Qualifications and Skills:

1. 2 to 4 years of experience auditing financial services or banking is required.
2. Strong understanding of banking laws, regulations, and guidelines is required.
3. Experience in mortgage lending is preferred.
4. Certified Regulatory Compliance Manager certification is preferred.
5. Education: High School Diploma or equivalent is required; Bachelor’s degree is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, Nautilus (OnBase), various government and investor software/web portals is preferred.

Necessary competencies:

1. Resilience
2. Collaboration
3. Communication
4. Service Orientation
5. Quality Focused
6. Organizational Skills
7. Accountability

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in a hybrid office setting, 3 days a week in the Lakewood office and 2 working remote, with typical work hours being 8.30a through 5.15p.