Consumer Care Associate Business Services Analyst

ConAgra Fds Packaged Fds; Omaha (NE); On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Health benefits

Bonus incentive opportunity

401(k) matching

Stock purchase plan

Career development opportunities

Paid time off

Job summary

Conagra Brands is seeking a Business Services professional to partner with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns.

The role focuses on coaching third-party contact centers, identifying trends, and driving continuous improvement across Consumer Care operations while supporting agile project work and data-driven decision making. Occasional travel is required.

Qualifications

• Bachelor's degree in a business-related field.
• Experience using data and reporting to identify service opportunities and improve third-party partner performance.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience translating data and trends into clear recommendations and actionable business insights.
• Excellent written and verbal communication skills, with experience collaborating and influencing across teams.
• Experience independently managing priorities while contributing to a collaborative team environment.
• Strong conflict resolution skills.
• Experience supporting projects, process improvements, or technology implementations.
• Working knowledge of Salesforce and business intelligence tools.
• Experience working effectively in an agile, fast-paced business environment.
• Work three days per week in our Omaha office: Tuesday, Wednesday, and Thursday.
• Travel domestically and internationally as business needs require.

Responsibilities

• Partner with Customer Quality, Communications, Research and Development, Legal, the Microphysical Lab, and external agencies to investigate and resolve consumer and customer product concerns and inquiries.
• Serve as an escalation point for internal teams and external partners.
• Partner with our third-party contact center to monitor and improve the quality of consumer interactions.
• Support coaching and calibration with our third-party contact center to promote consistent service quality.
• Develop, refine, document, and train processes that support effective resolution of consumer and customer contacts across multiple channels.
• Track and analyze consumer contacts, trends, and potential food safety and quality concerns using Salesforce, business intelligence tools, and other reporting resources.
• Translate data and trends into recommendations and actionable business insights.
• Lead and support continuous improvement initiatives that enhance processes, reporting, consumer experience, and business insights with our external agency.
• Manage and facilitate projects related to new processes, tools, and system functionality.
• Navigate escalated or complex situations and support effective resolution.
• Collaborate across teams, geographies, and cultures to drive results.

Skills

Analytical skills

Problem-solving

Communication skills

Salesforce experience

BI tools

Agile environment

Cross-functional collaboration

Education

Bachelor's degree in a business-related field

Tools

Salesforce

BI tools

Job description

Reporting to the Manager, Business Services, you will partner with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns and inquiries. The main responsibly is to collaborates with external agencies and third-party contact center partners to ensure high-quality consumer experiences, provides coaching and calibration, identifies trends, and drives continuous improvement across Consumer Care operations.

A Taste of Your Responsibilities

• Partner with Customer Quality, Communications, Research and Development, Legal, the Microphysical Lab, and external agencies to investigate and resolve consumer and customer product concerns and inquiries.
• Serve as an escalation point for internal teams and external partners.
• Partner with our third-party contact center to monitor and improve the quality of consumer interactions.
• Support coaching and calibration with our third-party contact center to promote consistent service quality.
• Develop, refine, document, and train processes that support effective resolution of consumer and customer contacts across multiple channels.
• Track and analyze consumer contacts, trends, and potential food safety and quality concerns using Salesforce, business intelligence tools, and other reporting resources.
• Translate data and trends into recommendations and actionable business insights.
• Lead and support continuous improvement initiatives that enhance processes, reporting, consumer experience, and business insights with our external agency.
• Manage and facilitate projects related to new processes, tools, and system functionality.
• Navigate escalated or complex situations and support effective resolution.
• Collaborate across teams, geographies, and cultures to drive results.

Ingredients Required for Your Success

• Bachelor's degree in a business-related field.
• Experience using data and reporting to identify service opportunities and improve third-party partner performance.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience translating data and trends into clear recommendations and actionable business insights.
• Excellent written and verbal communication skills, with experience collaborating and influencing across teams.
• Experience independently managing priorities while contributing to a collaborative team environment.
• Strong conflict resolution skills.
• Experience supporting projects, process improvements, or technology implementations.
• Working knowledge of Salesforce and business intelligence tools.
• Experience working effectively in an agile, fast-paced business environment.
• Work three days per week in our Omaha office: Tuesday, Wednesday, and Thursday.
• Travel domestically and internationally as business needs require.

Compensation

Pay Range:$59,000-$79,000

The annual salary listed above is the expected offering for this position. An employee's actual annual salary will be based on but not limited to: location, relevant experience/level and skillset, while balancing internal Conagra employees' equity. Conagra Brands will comply with applicable law regarding minimum salaries for exempt employees.

Our Benefits

• Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
• Wealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
• Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
• Balance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

Our Company

At Conagra Brands, we have a rich heritage of making great food. We aspire to have the most impactful, energized and inclusive culture in food. As a member of our 18,000+ person team across 40+ locations, you are empowered to reach your potential, make an impact and own your career. We're in the business of building champions - within our people and our iconic brands like Birds Eye®, Slim Jim® and Reddi-Wip®.

Our focus on innovation extends beyond making great food, it also reflects our commitment to embracing new solutions that positively impact our team, the communities we serve and the health of our planet. Foodies Welcome.

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. Reasonable accommodation may be made upon request.