Consumer Banking Market Leader - Utah North Market

Bank of America

Murray (UT)

On-site

USD 90,000 - 130,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Bank of America is seeking a Senior Manager to lead a team of Financial Center Managers and Relationship Managers. You will drive client experience, deepen client relationships, and ensure operational excellence at market and financial center levels.

You will lead process improvements, manage budgets, coach staff, and collaborate across the organization to deliver results while complying with legal requirements. Weekend/extended hours and travel may be required.

Qualifications

5+ years of experience in sales/bank operations and leading a team or completed Market Leadership Development Program
Ability to learn and adapt to new information and technology platforms
Strong communication and relationship-building with clients and partners
Compliant with laws and regulations and able to manage risk

Responsibilities

Drive client experience and deepen relationships while ensuring operational excellence at market and financial center levels
Lead and develop a team of Financial Center Managers and Relationship Managers
Communicate enterprise decisions and connect team strategy to daily work
Manage budgets and expenses with sound financial decisions
Coach, inspect and provide feedback to improve performance
Foster inclusion and manage risk in daily operations
Coordinate cross-functional partnerships to achieve results
Travel as required by geography and role responsibilities

Skills

Coaching

Leadership development

Customer focus

Decision making

Executive presence

Sales performance management

Performance management

Process performance management

Recruiting

Result orientation

Risk management

Talent development

Business operations management

Customer service management

Critical thinking

Financial acumen

Education

Bachelor’s degree in related field

High School Diploma / GED

Tools

Microsoft Office

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a team comprised of Financial Center Managers and Relationship Managers. Key responsibilities include driving local strategies and tactics surrounding the client experience, deepening and growing relationships, and ensuring operational excellence at the market and financial center levels. Job expectations include working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results.

Responsibilities

Champions organizational vision and values executing consistently to drive business results
Communicates and influences and leads through change
Manages time and priorities to create biggest impact and reduce variability
Manages risk and mitigates escalations and identifies resolutions
Manages strategic partnerships across the organization
Drives the client experience
Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust

Managerial Responsibilities

Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organization
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs as well as elevate as needed with sense of urgency
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Can attract, recruit and retain an effective sales and operations team
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Can be flexible to work weekends and/or extended hours as needed
Travel required: Will vary depending on geography
Proficient in computer skills and professional programs (example: Microsoft Office)
Ability to pass compliance requirements

Desired Qualifications

Experience in financial services and knowledge of financial services industry, products and solutions
Experience in mortgage, retail and/or hospitality
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bachelor’s Degree in related field
Bilingual skills

Skills