Consumer Banking Compliance Manager & Privacy Officer

Arrow Search Partners; New York (NY); Hybrid; USD 160,000 - 180,000; Full time

Job summary

Arrow Search Partners seeks a Senior Manager for Consumer Compliance & Privacy in Midtown Manhattan. You will advise the CCO and leadership on non-AML/BSA regulatory matters, focusing on privacy and consumer deposit regulations, and lead responses to examinations.

You will supervise a team of compliance professionals, oversee privacy programs, and drive regulatory change management and monitoring efforts, while partnering with various business lines to address regulatory considerations.

Qualifications

• Five+ years of progressive experience in bank compliance or legal, or as an examiner with a banking regulator.
• Bachelor’s degree or equivalent professional experience is required.
• JD and/or prior experience with a banking regulator is a plus.
• Ability to partner with the Chief Compliance Officer and operate autonomously.
• Strong relationship-building with regulators and internal stakeholders.

Responsibilities

• Oversee privacy and consumer deposit regulation within the broader compliance program.
• Lead regulatory change management, complaint monitoring and reporting.
• Direct training content development on privacy and consumer regulations.
• Review deposit product terms, disclosures and marketing collateral.
• Provide regular compliance reporting to executives and board committees.

Skills

Regulatory knowledge

Leadership

Stakeholder management

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent professional experience

JD preferred

Tools

Microsoft Office

Job description

Senior Manager, Consumer Compliance & Privacy

Location: Midtown Manhattan, New York, NY (hybrid)

Department: Compliance

Title: Senior Manager - Compliance & Privacy

Position Overview

• Serve as a trusted advisor to the Chief Compliance Officer, executive leadership and business units on non-AML/BSA regulatory matters, with particular emphasis on privacy and consumer deposit regulations (e.g., Regulations E, D, DD and CC, ADA, UDAAP, E-SIGN and elder financial exploitation)
• Lead the response to, and remediation of, internal reviews and regulatory examinations, acting as a point of contact with bank regulators on open findings and information requests
• Oversee the institution’s privacy and identity theft prevention programs
• Lead the regulatory change management, customer complaint and ongoing compliance monitoring programs
• Supervise and develop a team of compliance professionals
• Reports to the Chief Compliance Officer

Key Responsibilities

• Own the privacy, consumer deposit regulation, regulatory change and monitoring components of the broader compliance program
• Contribute to enterprise compliance, UDAAP and fair lending risk assessments
• Direct the process for evaluating and implementing new and amended laws, rules and regulatory guidance
• Act as subject matter expert in developing privacy and consumer regulatory training content and identifying the appropriate audiences
• Review and sign off on deposit product terms, disclosures and associated marketing collateral
• Partner with business lines to identify and resolve regulatory considerations, particularly UDAAP, privacy and deposit rules, raised by new or modified products and services
• Oversee complaint management and reporting, including analysis of emerging trends
• Deliver regular compliance reporting to executive management and board-level committees
• Represent the compliance function in cross-functional meetings and working groups
• Stay current on consumer compliance requirements and industry practice, recommending program enhancements where appropriate
• Lead special projects as needed

Candidate Profile

• Minimum of five years of progressive experience in bank compliance or legal, or as an examiner with a banking regulatory agency, advising on banking laws and regulations
• Bachelor’s degree or equivalent professional experience
• JD and/or prior experience with a banking regulator a plus
• Able to operate both in close partnership with the Chief Compliance Officer and autonomously
• Proven track record of engaging constructively with regulators, business leaders and internal stakeholders
• Collaborative style, with the ability to build strong relationships at every level of the organization
• Able to absorb large volumes of complex information quickly while exercising sound judgment, discretion and diplomacy, and bringing creative thinking to problem solving
• Comfortable making decisions and delivering on deadlines in a fast-paced setting
• Highly organized, able to balance multiple workstreams independently and drive them to completion
• Excellent written and verbal communication skills
• Proficient in Microsoft Office

Compensation

Base salary range of $160,000 to $180,000, depending on experience and qualifications. The total compensation package also includes annual bonus eligibility and a comprehensive benefits program covering medical, prescription, dental and vision care, life and disability insurance, wellness resources, retirement savings with an employer contribution, paid holidays and time off, parental leave and tuition assistance.

Additional Information

The employer is an equal opportunity employer and provides reasonable accommodations in accordance with applicable law. Candidate information is handled confidentially. This description outlines the general scope of the role and is not an exhaustive list of duties; responsibilities may evolve with the needs of the business.