Consumer Area Manager

BOK Financial; Fort Worth (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

BOK Financial is seeking a Consumer Area Manager to coordinate and direct sales and service efforts across multiple retail banking centers in the Fort Worth region to maximize profitability and customer satisfaction.

You will provide sales training, program implementation, and leadership to Banking Center Managers, guiding performance appraisals and coaching while promoting ethical sales practices and exceptional client experiences.

Qualifications

• Bachelor’s Degree in a business related field and 8-10 years of directly related experience in sales management/supervisory capacity in a financial institution, or 11-15 years of equivalent education and experience.

Responsibilities

• Direct and supervise Banking Center Managers’ work within a designated geographical area.
• Guide managers on the onboarding process, performance appraisals, salary recommendations, and coaching and corrective action for team members.
• Foster an inclusive working environment that creates engaged employees and leads all employees to achieve or exceed business objectives.
• Foster an environment of consultative and ethical sales practices and ensure accountability for needs-based discovery conversations with clients.
• Create and expand business development and drive revenue growth activities through strategic marketing initiatives and coordination with the marketing department for necessary support.
• Ensure Client Experience is exemplary and address any service breaks, elevating issues when necessary.

Education

Bachelor’s Degree in Business or related field

Job description

Req ID

78659

Location

Fort Worth -FTWT

Areas of Interest

Banking Center Management; Branch Business Banking; Consumer Banking; Consumer Lending

Pay Transparency Salary Range

Not Available

Application Deadline

10/09/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

You place great value on building meaningful relationships and bringing out the best in others by demonstrating the best in yourself. You're a mentor, coach, and champion for internal mobility who builds strong, successful teams. You gain satisfaction by coaching your direct reports to maximize banking center profitability and production performance, attracting new customers, and retaining and expanding existing customer relationships. You make the most out of every opportunity. Bring us your commitment to excellence to us as a Consumer Area Manager.

Job Description

The Consumer Area Manager is primarily responsible for coordinating and directing the sales and service efforts of multiple retail banking centers to maximize banking center profitability sales performance. This individual provides sales support and training to ensure effective sales techniques and performance, represents the Bank in the community to further enhance its image and to develop and promote additional business. This person is responsible for banking center operations of the market area; assists in the coordination and implementation of banking center operations programs, policies and procedures within the assigned region or state of responsibility.

Team Culture

You’ll cultivate a stable team-based environment and motivate others by consistently demonstrating excellence, leading the charge for inclusivity, hearing all viewpoints, and bringing people together. You will challenge team members to bring their best today and be better tomorrow. You will partner to create ideas to drive the business forward.

We’ve created a collaborative, safe space for our teams to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level. There is genuine care and concern for a job well done. If we can help each other achieve more, then it helps us all.

We are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes. We are proud of the company’s contributions to the organizations we serve. You will have many opportunities to get involved and give back to our communities.

How You’ll Spend Your Time

• Direct and supervise Banking Center Managers’ work within a designated geographical area.
• Guide managers on the onboarding process, performance appraisals, salary recommendations, and coaching and corrective action for team members.
• Foster an inclusive working environment that creates engaged employees. Engage yourself in the recruiting, hiring, onboarding, training, coaching, and developing of the banking center staff in conjunction with Banking Center Managers. Leads all employees to achieve or exceed business objectives.
• Foster an environment of consultative and ethical sales practices and ensure accountability for thorough needs-based discovery conversations with clients. Develop and implement action plans to ensure production goals are met.
• Create and expand business development and drive revenue growth activities through strategic marketing initiatives, create and refine targets and tactics with managers, and coordinate with the marketing department for necessary support.
• Responsible for Client Experience and ensuring all employee activities, processes, and behaviors are aligned to deliver an exemplary experience for Bank clients. Identify any breaks in client service and resolve or elevate such issues to leadership, and enact improvement plans when necessary.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in a business related field of study and 8-10 years of directly related experience in sales management/supervisory capacity in a financial institution, or 11-15 years of equivalent education and experience.

Working Conditions & Physical Requirements

Office

BOK Financial Corporation Group

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

The companies in BOK Financial Corporation Group are equal opportunity employers

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.