CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT

County of Los Angeles; California; Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

County of Los Angeles is conducting an emergency recruitment for Consumer and Business Affairs Representative I. The role focuses on assisting the public with consumer laws, housing, real estate, and related matters, including field investigations and information dissemination.

Applicants must meet one of several educational or experience criteria and may be hired initially for up to 90 days with potential for permanent employment.

Formación

• Three months of experience assisting the public in a consumer protection agency.
• Six months of experience assisting the public in solving problems related to law, housing, or real estate.
• An Associate of Arts or Associate of Science degree from an accredited college or university.
• Completion of sophomore year with emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
• Completion of one year of a paralegal program from an accredited college or university.

Responsabilidades

• Assists in providing resources and information to consumers, workers, tenants, landlords, or business representatives on consumer laws and related topics.
• Gathers information to determine if a complaint is warranted and makes referrals as needed.
• Reviews and evaluates correspondence to determine resolution status and contacts parties for additional information.
• Participate in field investigations of consumer complaints as needed.
• Maintains records of investigation and mediation activities with accurate case notes.
• Prepare documents to communicate pertinent information to the target audience.
• Staff a branch office as needed.

Conocimientos

Public assistance

Customer service

Written communication

Educación

AA/AS degree

Second year coursework (consumer science, justice, public administration)

One year paralegal program

Descripción del empleo

TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

We accept applications from anyone.

EXAM NUMBER

CA1662M-EA

APPLICATION FILING DATES

Applications will be accepted from Monday, October 26, 2026, at 9:00 a.m. (Pacific Time) until Friday, October 30, 2026, at 5:00 p.m. (Pacific Time).

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs is seeking qualified candidates to fill emergency Consumer and Business Affairs Representative I vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent positions to Consumer and Business Affairs Representative I.

DUTIES

• Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
• Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed.
• Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations.
• Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint.
• Assists in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, disputants to ascertain factual information concerning their inquiry or complaint.
• Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities.
• Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately.
• Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
• Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed.
• Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation.
• Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
• Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
• Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting.
• Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
• Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.
• Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed.
• Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed.
• Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.
• Staffs a branch office as needed.

REQUIREMENTS TO QUALIFY

• OPTION 1: Three months of experience assisting the public in a consumer protection agency.
• OPTION 2: Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services.
• OPTION 3: An Associate of Arts or Associate of Science degree from an accredited college or university.
• OPTION 4: Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
• OPTION 5: Completion of one year of a paralegal program from an accredited college or university.

You MUST meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION

• In order to receive credit for an associate degree or higher, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements with your application at the time of filing or send by email to [e-mail].
• Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information).
• Completion of 60 semester or 90 quarter units. To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to [e-mail] within seven (7) days of the filing period. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf
• In order to receive credit for enrollment of a paralegal program, you must include a legible copy of your transcript with your application at the time of filing or send by email to [e-mail] within seven (7) calendar days from application submission. An approved paralegal program approved by the American Bar Association, or by the California Department of Education, or by an equivalent accrediting agency from another state in law-related courses.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.

NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.

WITHHOLD INFORMATION

No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling.

LICENSE

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

EXAM CONTENT

During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

SOCIAL SECURITY NUMBER

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES

For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. For more information, please contact the specific libraries directly.

NO SHARING OF USER ID AND PASSWORD

All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CONTACTS

CALIFORNIA RELAY SERVICES PHONE: [phone]

ADA COORDINATOR PHONE: [phone]

TELETYPE PHONE NUMBER: [phone]

ALTERNATE TELETYPE PHONE NUMBER: (800) 897- 0077

DEPARTMENT CONTACT

Department Contact Name: DCBA Exams

Department Contact Phone: [phone]

Department Contact E-mail: [e-mail]