Consumer Access Specialist Variable Hours PRN Wesley Chapel

AdventHealth; Wesley Chapel (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

AdventHealth is seeking a dedicated patient registration specialist to join their team at the Wesley Chapel location. The role involves ensuring patient registrations, verifying eligibility, and maintaining communication with clinical partners to enhance patient experience. Applicants should possess a high school diploma and relevant experience. Join a recognized leader in patient care and enjoy a supportive work environment.

Qualifications

• 1+ years of experience in a relevant field.
• Proactive in seeking assistance.
• Ability to maintain working relationships with clinical partners.

Responsibilities

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification and pre-certifications.
• Provides exemplary service to customers and maintains relationships.

Skills

Communication

Customer Service

Problem Solving

Education

High School diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually by extending the healing ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team, understanding that together we are even better.

Schedule: PRN/Day or Night

Shift: FLEXIBILITY NEEDED *WEEKENDS/HOLIDAYS/DAYS/NIGHTS

The community you’ll be caring for: AdventHealth Wesley Chapel

· State-of-the-art equipment and intricate building details designed to maximize healing, patient care, and wellness.
· Recognized leader in patient satisfaction, named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health.
· 50,000 sq ft community Health & Wellness Center.
· Comprehensive women’s health center, Inspiration Place, offering female physician specialists, women’s imaging, pelvic floor and female physical therapy, and a boutique spa.
· Named a Top Workplace in Tampa Bay by the Tampa Bay Times.
· Listed among Healthgrades Top 250 Hospitals, placing them in the top 5% nationally for clinical performance and excellence.
· Opened an offsite 24-bed, 24/7 emergency room in Central Pasco to better serve emergency health needs.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-certifications and authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill. Maintains close communication with clinical partners to ensure seamless coordination between clinical, ancillary, and patient access departments. Provides exemplary service to internal and external customers and maintains respectful relationships. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:

· Proactively seeks assistance to improve responsibilities.
· Maintains working relationships with clinical partners to enhance communication and patient experience.
· Provides timely coverage of work areas for prompt patient service and registration needs, arranging relief during extended absences.
· Meets and exceeds productivity standards set by leadership.

The expertise and experiences you’ll need to succeed:

· High School diploma or equivalent and 1+ years of experience.