Consumer Access Specialist-Remote

AdventHealth; Denver (CO); Remote; USD 100,000 - 125,000; Full time

Job summary

A healthcare organization in Denver seeks a full-time Patient Financial Services representative to handle patient registration, verify service eligibility, and maintain communications with clinical partners. Candidates must have a high school diploma or equivalent, and an associate degree is preferred. The position also requires strong communication skills and a commitment to customer service.

Benefits

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Qualifications

• High School Grad or Equiv required.
• 1 relevant healthcare experience preferred.
• Certification as CHAA or CRCR is a plus.

Responsibilities

• Register patients for service lines and verify eligibility.
• Maintain communication with clinical partners.
• Provide timely patient service coverage.

Skills

Communication

Customer service

Problem-solving

Education

High School Grad or Equiv

Associate

Job description

Benefits and perks

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

Our promise to you

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift : Day

Location: 2525 S DOWNING ST, Denver, 80210

The role you'll contribute

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests, and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you'll bring to the team

• Proactively seeks assistance to improve any responsibilities assigned to their role.

• Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.

• Meets and exceeds productivity standards determined by department leadership.

The expertise and experiences you'll need to succeed

Required qualifications:

• High School Grad or Equiv

Preferred qualifications:

• Associate

• 1 relevant healthcare experience

• Certified Healthcare Access Associate (CHAA)

• Certified Revenue Cycle Rep (CRCR)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Porter

Schedule: Full-time

Shift: 1 - Day

Req ID: 25036791

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.