Consumer Access Specialist Overnights

1103 Team Member Services; Ocala (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

403-B Retirement Plan

Paid Time Off from Day One

Parental Leave

Job summary

AdventHealth in Ocala, FL is seeking a patient access specialist to support Medicare compliance, register patients, and collect insurance information. You will coordinate with care teams and help ensure accurate billing while delivering strong customer service.

Ideal candidates have high school education, HIPAA knowledge, and bilingual English/Spanish abilities. This role includes night/weekend shifts and benefits from day one.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Experience in customer service or front-desk roles.
• Knowledge of HIPAA and patient confidentiality.
• Familiarity with EMR systems and billing basics.

Responsibilities

• Perform Medicare compliance reviews and process ABNs as needed.
• Estimate patient financial responsibility and arrange payments.
• Coordinate pre-authorizations with utilization management.
• Verify insurance eligibility and benefits; obtain pre-auths.
• Register patients and collect demographic and insurance data.
• Maintain coverage of assigned areas during shifts; relay coverage.
• Communicate between clinical, ancillary, and access teams.
• Deliver excellent customer service and document calls.
• Cover PBX; handle calls and transfers; assist cashiering.

Skills

Mature judgement

Microsoft Office

General office equipment

Multi-tasking

Professional communication

HIPAA knowledge

Bilingual English/Spanish

Customer service experience

Education

High School Diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Night-Weekend (United States of America)

Schedule: Full time Shift: Night-Weekend (United States of America) Full Time Overnights 7pm - 7am Weekdays and rotating weekends

Address: 1500 SW 1ST AVE City: OCALA State: Florida Postal Code: 34471

Job Description:

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education:

High School Grad or Equiv [Required]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Pay Range: $16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.