Consumer Access Specialist Outpatient

AdventHealth; Tampa (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

403-B plan

Career development

Whole Person Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Tampa, FL is seeking a Patient Access Specialist to support the revenue cycle by registering patients, verifying insurance, collecting demographics and coordinating pre-authorizations. The role emphasizes accuracy, compassion, and teamwork within a faith-based healthcare system.

Responsibilities include Medicare compliance, patient financial responsibility estimates, and working with insurers to prevent delays in care while delivering excellent service.

Qualifications

• Mature judgement when dealing with patients, physicians and insurance reps.
• Experience with Microsoft Office and databases.
• Ability to handle multiple tasks and organize work efficiently.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or sets up payment plans.
• Coordinates with utilization management for pre-authorization issues and ensures patients have necessary information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within timeframes.
• Registers patients for all services with accuracy and collects demographics and insurance details.

Skills

Mature judgement

Microsoft Office

Multitasking

Professional communication

Education

Associate preferred

High school diploma

Tools

Database familiarity

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3100 E FLETCHER AVE

City:

TAMPA

State:

Florida

Postal Code:

33613

Job Description:

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.