Consumer Access Specialist Emergency Weekend Evenings

AdventHealth; Kansas; On-site; USD 23,000 - 39,000; Part time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Kansas is seeking a Customer Service/Revenue Cycle professional for the Emergency Department. The role covers registration, billing support, pre-authorizations, and payer communications during weekend shifts (Sat/Sun) with a 30-hour weekly schedule.

Strong customer service, HIPAA and EMR familiarity are essential. Bilingual English/Spanish is preferred. This position involves front-desk and call-center tasks with attention to detail and teamwork.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Bilingual English/Spanish preferred.
• Experience in customer service or healthcare revenue cycle preferred.

Responsibilities

• Performs Medicare compliance reviews and issues ABN as needed.
• Creates estimates for patient financial responsibility and collects payments or establishes plans.
• Coordinates with utilization management for pre-authorization issues.
• Contacts insurance to verify eligibility and obtain pre-authorizations within timeframes.
• Registers patients for services, collects demographic info, and confirms insurance details.
• Provides coverage for assigned work areas and arranges relief as needed.
• Manages communication between clinical, ancillary, and access departments to enhance patient experience.
• Maintains thorough documentation of conversations with patients and payers.
• Attends department meetings and promotes positive dialogue.
• Provides PBX coverage as needed, including answering calls.
• Performs cashiering functions such as collections and cash reconciliation.
• Other duties as assigned.

Skills

Customer Service

Bilingual English/Spanish

HIPAA knowledge

MS Office

Communication skills

Education

Associate degree preferred

High School Diploma or equivalent

Tools

EMR systems

Hospital databases

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift:

Day-Weekend (United States of America)

Address:

9100 W 74TH ST

City:

SHAWNEE MISSION

State:

Kansas

Postal Code:

66204

Job Description:

Emergency Department

Weekends, - F/S/S, 12:00pm - 10:30pm

30 hours a week

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

• Education:
• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.40 - $27.84

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.