Consulting & Solutions Specialist

R.W. Mercer Co.; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm is seeking a Remote Consulting & Solutions Specialist to deliver tailored solutions that address clients' business challenges. Ideal candidates will possess strong business process expertise, proven communication skills, and experience in consulting. The role involves collaboration across teams and requires the ability to work effectively in a remote environment while engaging with diverse clients.

Qualifications

• 2 years of experience in consulting, business analysis, or solution delivery.
• Proven ability to diagnose problems and communicate solutions clearly.
• Experience supporting digital tools, ERP/CRM systems, or optimizing processes.

Responsibilities

• Collaborate with clients to understand their business challenges and recommend solutions.
• Analyze operations to identify improvement areas and support implementation.
• Participate in project execution and assist in change management and training.

Skills

Business Process Expertise

Communication

Problem Solving

Collaboration

Attention to Detail

Education

Bachelor's degree in Business, Management, Information Systems, or related field

Tools

Excel

PowerPoint

Project Management Platforms (Monday, Asana, Smartsheet)

Collaboration Software (Slack, Teams)

Job description

As a Remote Consulting & Solutions Specialist, you will be responsible for providing expert guidance and support to clients by delivering customized solutions that address business challenges across operations, technology, and strategic planning. Working closely with both internal teams and external clients, you'll translate needs into actionable recommendations, assist in implementing tailored solutions, and ensure high-quality service delivery throughout the engagement lifecycle.

This role is ideal for a problem-solver with a consulting mindset, business process expertise, and a strong ability to communicate value-driven solutions across diverse industries and functions. Whether assisting with digital transformation, optimizing workflows, or rolling out new tools, you will be central to enabling organizational effectiveness and long-term client success.

Key Responsibilities:

Collaborate with clients to understand business challenges, requirements, and opportunities

Analyze client operations, processes, and technology environments to identify areas for improvement

Recommend and help implement solutions in areas such as digital enablement, workflow optimization, software adoption, or customer experience

Assist in developing deliverables such as assessments, roadmaps, implementation plans, and process documentation

Participate in pre-sales efforts, including client discovery, proposal development, and solution scoping

Support project execution, including change management, training delivery, and post-implementation support

Track project progress, manage risks, and maintain regular communication with internal teams and client stakeholders

Conduct market, competitive, or operational research to support solution design and recommendations

Help ensure alignment between business goals, technology capabilities, and client expectations

Contribute to continuous improvement by capturing lessons learned and client feedback

Required Qualifications:

Bachelors degree in Business, Management, Information Systems, or a related field

2 years of experience in consulting, business analysis, or solution delivery (internal or external)

Proven ability to diagnose problems, communicate solutions clearly, and work collaboratively across teams

Experience supporting digital tools, ERP/CRM systems, or process optimization initiatives

Proficiency in tools such as Excel, PowerPoint, project management platforms (e.g., Monday, Asana, Smartsheet), and collaboration software (e.g., Slack, Teams)

Excellent verbal and written communication skills, especially in client-facing settings

Strong organizational and multitasking abilities with attention to detail

Comfortable working remotely with distributed teams and clients across time zones