Consulting Solution Architect - Digital Experience

CO1003 CDW Technologies, LLC; United States; Remote; USD 117,000 - 170,000; Full time

Job summary

CDW Technologies, LLC is seeking a Consulting Solution Architect to drive Digital Experience solutions for state, local, and national customers. You will lead customer conversations, shape architecture, and align offerings with long-term goals while collaborating across delivery, sales, and leadership teams.

The role requires 8+ years in pre-sales or consulting and deep expertise in unified communications with hands-on knowledge of Teams and Webex. Travel up to 25% is expected.

Qualifications

• Bachelor’s degree and 8+ years of experience or 12+ years of work experience.
• 8+ years in technical pre-sales, consulting, or post-sale delivery roles.
• Deep technical expertise in Digital Experience and unified communications.
• Hands-on knowledge of Microsoft Teams, Webex, calling, and related Digital Experience solutions.
• Ability to write statements of work and define solution scope.
• Sales or presales background with strong customer-facing communication skills.
• Strong collaboration and leadership skills with ability to influence cross-functional teams.
• Excellent customer engagement, communication, and presentation skills.
• Proven ability to design and communicate complex technical solutions.
• Strong analytical and problem-solving skills.
• Ability to travel to customer locations up to 25%.
• Prior CDW experience or strong knowledge of how CDW operates, is a plus.

Responsibilities

• Develop assessment and service solutions including architecture, optimizations, health checks, deployment services, and advisory services.
• Lead customer-facing conversations for Digital Experience solutions and provide deep technical guidance across unified communications, Microsoft Teams, Webex, calling, and related solutions.
• Collaborate with customers, delivery teams, sellers, and sales leaders to provide consultative guidance, develop sales strategies, and support opportunities.
• Assess customer needs and translate them into clear solution scope, assumptions, deliverables, and statements of work (SOWs).
• Analyze technical and competitive considerations to align solutions with customer long-term goals.
• Maintain strategic relationships with customers, sales, delivery leadership, and key strategic partners.
• Support state and local customer opportunities, including RFP and contract-related requirements.
• Serve as a subject matter expert across multiple product and solution families.
• Contribute to marketing-approved thought leadership including LinkedIn, blogs, and online publications.
• Drive technical enablement, outreach, coaching, and mentoring initiatives for Solution Architects and sellers.

Skills

Technical pre-sales

Consulting

Unified communications

Customer-facing communication

Leadership

Education

Bachelor's degree

Tools

Microsoft Teams

Webex

Job description

The Consulting Solution Architect is a field-based technical pre-sales role responsible for developing comprehensive Digital Experience solutions for CDW customers. This role provides consultative guidance, supports partner product sales, scopes service offerings, and builds strategic relationships to drive business growth. The role partners with customers, delivery teams, and internal sales teams to act as a trusted advisor and expand Digital Experience services, with a primary focus on state and local customers and national coverage.

What You Will Do

• Develop assessment and service solutions including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Lead customer-facing conversations for Digital Experience solutions and provide deep technical guidance across unified communications, Microsoft Teams, Webex, calling, and related solutions.
• Collaborate with customers, delivery teams, sellers, and sales leaders to provide consultative guidance, develop sales strategies, and support opportunities.
• Assess customer needs and translate them into clear solution scope, assumptions, deliverables, and statements of work (SOWs).
• Analyze technical and competitive considerations to align solutions with customer long-term goals.
• Maintain strategic relationships with customers, sales, delivery leadership, and key strategic partners.
• Support state and local customer opportunities, including RFP and contract-related requirements.
• Serve as a subject matter expert across multiple product and solution families.
• Contribute to marketing-approved thought leadership including LinkedIn, blogs, and online publications.
• Drive technical enablement, outreach, coaching, and mentoring initiatives for Solution Architects and sellers.
• Travel to customer locations up to 25% as needed.

What We Expect of You

• Bachelor’s degree required and 8+ years of experience OR 12+ years of work experience required.
• 8+ years of experience in technical pre-sales, consulting, or post-sale delivery roles.
• Deep technical expertise in Digital Experience and unified communications.
• Hands‑on knowledge of Microsoft Teams, Webex, calling, and related Digital Experience solutions.
• Ability to write statements of work and define and understand solution scope.
• Sales or presales background with strong customer-facing communication skills.
• Strong collaboration and leadership skills with ability to influence cross‑functional teams.
• Excellent customer engagement, communication, and presentation skills.
• Proven ability to design and communicate complex technical solutions.
• Strong analytical and problem‑solving skills.
• Ability to work independently with minimal guidance.
• Ability to travel to customer locations up to 25%.
• Prior CDW experience or strong knowledge of how CDW operates, is a plus.
• Experience supporting state and local customers, is a plus.
• Understanding of RFPs, contract requirements, approval levels, and navigating public‑sector buying processes, is a plus.
• Experience in an OEM, customer, or partner environment with deep industry knowledge plus technical and sales capability, is a plus.
• Location in the western half of the United States, is a plus.

Pay range: $117,000 - $170,100 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials CDW is committed to being an AI‑fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people do great things. We are a leading multi‑brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.