Consulting Services Account Specialist 4

Red Hat; Oregon; Hybrid; USD 243,000 - 402,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

PTO and holidays

Parental leave

Disability leave

Stock purchase plan

Job summary

Red Hat is seeking a Consulting Services Manager in the United States to manage engagements from kickoff to closeout for Financial Services clients, ensuring scope and delivery meet contractual obligations.

You will identify new business opportunities, collaborate with Sales to drive adoption and revenue growth, and coordinate with architects and project managers to achieve revenue, margin, and bookings targets while supporting governance with customers.

Qualifications

• Knowledge of technical or business consulting practices.
• Experience in Banking or Financial Services is a plus.
• Experience in project delivery.
• Experience with internal or external sales cycles and providing a services approach to the sales teams and Financial Services customers.
• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value.
• Experience managing large customer programs, solutions, or territories.
• Expert-level presentation skills proven through presentations at customer meetings.
• Knowledge of application development or cloud solutions creation and delivery.
• Experience with cross-functional collaboration within a software company or equivalent.

Responsibilities

• Sell Red Hat's services and solutions using the business requirements of your customers to create unique technical offerings, including focuses across AI, Virtualization, Automation and Containers
• Meet bookings ACV targets for Red Hat Consulting, Training, and Technical Account Management
• Grow your territory through the development of internal business partnerships with the field sales team and alliance and partner programs
• Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our middleware technologies, specifically Red Hat OpenShift
• Accurately and consistently provide revenue and booking forecasts for your territory
• Manage revenue and booking goals across all practices; meet margin and use targets
• Ensure successful delivery of all projects by being involved in Change Management, Planning and Governance meetings with the customer
• Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
• Sell and manage complex, multi-product solutions using Red Hat Technical Decision Point and Services Delivery Frameworks
• Grow your revenue base on a quarterly basis
• Manage escalations without supervision
• Assist with negotiating Red Hat's master services agreements and statements of work with the customers and the legal team

Skills

Consulting practices

Financial services experience

Project delivery

Sales cycle knowledge

Solution architecture

Large programs management

Presentation skills

Cloud / app development

Cross-functional collaboration

OpenShift knowledge

Tools

OpenShift

Job description

Job Description Summary

The Red Hat FSI Services team is looking for a Consulting Services Manager to join us in the United States. In this role, you will develop, cultivate, and manage relationships within key Financial Services customer accounts. You will oversee the successful delivery of projects under your management from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure that it conforms to customer expectations and contractual agreements. You’ll also help identify and qualify new business opportunities and work with Red Hat’s Sales team to formulate account strategies that promote product adoption and revenue growth. You will work with Red Hat’s sales representatives to guide consulting sales opportunities from qualification to closing while managing all assigned projects and resources, focusing on meeting revenue, margin, and booking goals across our Services Portfolio. As a Consulting Services Manager, you’ll be responsible to provide support with escalations, manage customer governance conversations, and coordinate with the general team of architects and project managers within your region. You’ll need to have a good foundation of technical knowledge, as well as project and scope management expertise, as you’ll establish the technical and non-technical enablement needs for the Consulting team. Successful applicants must reside in a state where Red Hat is registered to do business.

Job Responsibilities

• Sell Red Hat's services and solutions using the business requirements of your customers to create unique technical offerings, including focuses across AI, Virtualization, Automation and Containers
• Meet bookings ACV targets for Red Hat Consulting, Training, and Technical Account Management
• Grow your territory through the development of internal business partnerships with the field sales team and alliance and partner programs
• Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our middleware technologies, specifically Red Hat OpenShift
• Accurately and consistently provide revenue and booking forecasts for your territory
• Manage revenue and booking goals across all practices; meet margin and use targets
• Ensure successful delivery of all projects by being involved in Change Management, Planning and Governance meetings with the customer
• Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
• Sell and manage complex, multi-product solutions using Red Hat Technical Decision Point and Services Delivery Frameworks
• Grow your revenue base on a quarterly basis
• Manage escalations without supervision
• Assist with negotiating Red Hat's master services agreements and statements of work with the customers and the legal team

Required Skills

• Knowledge of technical or business consulting practices
• Experience in Banking or Financial Services is a plus
• Experience in project delivery
• Experience with internal or external sales cycles and providing a services approach to the sales teams and Financial Services customers
• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value
• Experience managing large customer programs, solutions, or territories
• Expert-level presentation skills proven through presentations at customer meetings
• Knowledge of application development or cloud solutions creation and delivery
• Experience with cross-functional collaboration within a software company or equivalent

Pay Transparency

The salary range for this position is $243,440.00 - $401,540.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.