Consulting Engineer Intern — IT Solutions & Client Support

ADVANCED NETWORK MANAGEMENT INC; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Flexible Spending Account

Employee Recognition Rewards

Career training geared toward growth

Job summary

ADVANCED NETWORK MANAGEMENT INC is seeking a Consulting Engineer Intern in Albuquerque to support client IT environments. You will troubleshoot solutions, document environments, and collaborate across ANM’s engineering groups and vendors to resolve incidents.

The role emphasizes communication, learning, and delivering high-quality client service in a fast-paced setting. Travel is occasionally required; open until filled.

Qualifications

• Good verbal and written communication skills, strong work ethic, and a positive attitude.
• Desire to learn and grow in a dynamic, fast-paced environment.
• Preferred: CCNA or MCSA or related certifications/experience.

Responsibilities

• Provide professional and empathetic first-contact responses to clients.
• Serve as a technical resource for assigned issues and coordinate with ANM teams.
• Work with Management and Account Managers to ensure high-quality client support.
• Communicate status and progress to client IT departments and ANM teams.
• Document client environments clearly and consistently.
• Analyze and diagnose system problems and provide tier-1/2 support.
• Interact with clients via phone and ticketing systems.
• Apply knowledge to troubleshoot a wide range of IT solutions.
• Collaborate with engineering groups and vendors to drive issue resolution.
• Participate in on-call rotation and ongoing education.

Skills

Verbal communication

Written communication

Strong work ethic

Positive attitude

Tools

Cisco Route/Switch

Microsoft Windows Server

Cisco Collaboration Solutions

Virtualization

Storage

Job description

ADVANCED NETWORK MANAGEMENT INC is seeking a Consulting Engineer Intern in Albuquerque to support client IT environments. You will troubleshoot solutions, document environments, and collaborate across ANM’s engineering groups and vendors to resolve incidents.

The role emphasizes communication, learning, and delivering high-quality client service in a fast-paced setting. Travel is occasionally required; open until filled.