Consultative Pharmacy Technician

Humana Inc; San Jose (CA); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings

Paid time off, holidays

Disability and life insurance

Job summary

Humana Inc. seeks a Consultative Pharmacy Technician to serve as the initial contact for patients, pharmacies, and providers. The role involves handling administrative tasks, data entry, and coordinating with pharmacists to support medication therapy management.

The position requires an active pharmacy technician license, at least one year of experience, and strong communication skills. Onsite work in Jacksonville, FL with standard weekday hours.

Qualifications

• Active Pharmacy Technician license.
• Minimum of 1 year of experience as a Pharmacy Technician.
• Strong written and verbal communication skills.
• Ability to navigate multiple computer applications at once, with accurate and efficient data entry skills.
• A positive, proactive mindset and a strong commitment to delivering excellent customer service.
• Must be passionate about contributing to an organization focused on improving consumer experiences.

Responsibilities

• Serve as the initial point of contact for calls from patients, pharmacies, and providers.
• Handle a variety of moderately complex administrative, operational, and customer support responsibilities.
• Triage calls that require consultation with a pharmacist.
• Make outbound calls to patients to offer medication therapy management programs and schedule sessions.
• Work within established guidelines to meet performance expectations and quality standards.

Skills

Pharmacy technician experience

Communication skills

Data entry

Customer service

Multitasking

Education

Active Pharmacy Technician license

Job description

Become a part of our caring community

The Consultative Pharmacy Technician is a certified Pharmacy Technician who serves as the initial point of contact for calls from patients, pharmacies, and providers. You will handle a variety of moderately complex administrative, operational, and customer support responsibilities, including performing calculations, and typically works on semi-routine assignments. You will report to the Market President. The Consultative Pharmacy Technician addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. You will work within established guidelines to meet performance expectations and quality standards, while having some flexibility to prioritize tasks and manage timelines independently under minimal supervision. Standard policies and practices are followed, with limited opportunity for independent judgment and interpretation as needed. Use your skills to make an impact.

Required Qualifications

• Must have an active Pharmacy Technician license
• Minimum of 1 year of experience as a Pharmacy Technician
• Strong written and verbal communication skills
• Ability to navigate multiple computer applications at once, with accurate and efficient data entry skills
• A positive, proactive mindset and a strong commitment to delivering excellent customer service
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Experience working in a physician practice, medical clinic, or provider office setting
• Bilingual in English and Spanish

Work Hours

Monday – Friday 8:00 to 5:00

Location

Onsite in Jacksonville, FL

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well–being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long–term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well–being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.